Note: The job is a remote job and is open to candidates in USA. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, providing consumers with a platform to buy and sell luxury items. The Business Development Representative qualifies prospective consignors, routes qualified leads to the appropriate sales channel, nurtures leads through phone, text, and email outreach, and educates them about the consignment process.
Responsibilities
- Act as first point of contact for prospective clients (leads) interested in consigning at The RealReal
- Qualify marketing generated leads though daily outreach, while fielding inbound inquiries
- Pass qualified leads to appropriate sales channel to close into new consignment business
- Nurture leads through ongoing follow-up via phone/text/email
- Utilize internal tools and resources to educate leads on consignment process, brands accepted, pricing expectations and next steps
Skills
- High degree of professionalism and excellent phone demeanor
- Exceptional attention to detail and organization skills; ability to tailor communication style to suit all audiences
- Strong customer service, problem-solving, and analytical skills
- Excellent verbal and written communication skills
- Comfortability using software such as G-Suite, Email, SalesForce, CRM
- Self-motivation and drive to excel in fast-paced environment
- A solutions-focused mentality with a growth mindset
- Adaptability and openness to change
- Ability to commit to full-time hours (40 hours per week)
- Must be able to work one weekend day - shifts offered are: Tuesday-Saturday or Sunday-Thursday
- Familiarity with the luxury fashion marketplace
- Lead qualification experience
Benefits
- Fully-remote work arrangement
- Uncapped commission
- $800/month commission (at target)
- Monthly sales competitions (i.e. cash | prizes | site credit)
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Company Overview