Note: The job is a remote job and is open to candidates in USA. Rust Automation & Controls is a family-owned industrial instrumentation and automation sales company founded in 1976. The Service Business Development Manager is responsible for growing service revenue, prospecting new accounts, and supporting large-scale industrial projects from conception through maintenance.
Responsibilities
- Working with existing customers to grow service and calibration business
- Prospecting and developing new service opportunities through customer meetings and site visits
- Reviewing current installed base equipment to identify service and lifecycle opportunities
- Vetting new and previous service opportunities
- Following up on large-scale open opportunities via email, phone, and on-site engagement
- Conducting high-priority customer-facing visits to support opportunity development
- Performing site walk-downs to establish full project scope and requirements
- Creating budgets, quotes, and formal proposals for service opportunities
- Establishing service opportunities that support site commissioning and future calibration needs
- Focusing calibration development within the Life Sciences and Food & Beverage industries
- Serving as the liaison between the Service Team, Sales Team, and the customer
- Acting as the primary customer point of contact for service-related activities
- Working closely with Service Coordination and Management to establish and maintain a strong pipeline
- Providing focused support on large-scale projects once awarded
- Providing focused support on solutions-based projects once awarded
- Participating in service opportunities from conception through the maintenance cycle
- Applying strong project management skills to ensure successful service execution
- Maintaining accurate CRM data, reporting, and timelines using Salesforce and NetSuite
Skills
- Strong high-level understanding of industrial service disciplines and offerings
- Ability to clearly articulate service solutions to customers and internal teams
- Demonstrated strengths in service-based project management
- Proven ability to build and maintain strong relationships with key accounts
- Self-motivated with the ability to manage opportunities independently
- Strong organizational, time-management, and prioritization skills
- Excellent interpersonal, written, and verbal communication skills
- Willingness and ability to travel extensively throughout the Rust region
- Requires reasonable access to a major airport
- Remote role but must reside in this territory
- Former service technician and/or engineering background
Benefits
- Stability and security of a family-owned organization
- Extensive training and professional development opportunities
- Comprehensive benefits package including medical, dental, and vision coverage.
- Competitive paid time off
- Life insurance
- 401(k) with company match
Company Overview