Note: The job is a remote job and is open to candidates in USA. Nova Global is seeking a Business Development Manager to drive commercial growth across the NALA region. The role focuses on winning new business, developing client partnerships, coordinating cross-functional onboarding and implementation, and growing the regional portfolio of cross-border logistics and e-commerce solutions.
Responsibilities
- Find and pursue new business opportunities across the US, Canada, Mexico, Brazil and other LatAm markets (hunter role)
- Run qualification calls and needs assessments, and present tailored commercial solutions for cross-border shipping to and from the Americas
- Develop offers, negotiate terms and oversee the onboarding of new clients
- Coordinate pre-launch and post-launch stages with Operations, Finance, Customs and Product teams
- Make sure SOPs, tariffs, customs documentation and compliance requirements for NALA lanes are prepared and approved
- Track early client performance and start improvements when needed
- Work closely with Account Managers to drive satisfaction, retention and portfolio growth in the region
- Identify cross-selling and up-selling opportunities
- Support clients through integration and ongoing commercial communication
- Monitor NALA market dynamics, regulatory changes (customs, duties, trade policy), competitor moves and e-commerce trends
- Share insights with regional leadership to support strategic decisions and pricing updates
- Contribute to the NALA and global sales strategy and take part in MSR/QSR reviews
- Work with Operations, Finance, Marketing and E-commerce Support to give clients a seamless experience
- Keep CRM records structured and log all client interactions accurately
- Give the Head of Region clear business updates, forecasts and insights
Skills
- 3+ years in Business Development, Sales or Commercial roles, preferably in logistics, cross-border e-commerce or express delivery
- Proven experience with clients or partners in North America and/or Latin America
- Understanding of the NALA logistics landscape: US customs and import rules, last-mile carriers, marketplaces (Amazon, Mercado Libre, Shopify ecosystem, etc.)
- Strong negotiation skills and the ability to engage stakeholders at different levels, including C-level
- Strategic, analytical mindset, with the ability to turn market data into commercial actions
- Experience running multi-step client projects that involve several departments
- Excellent communication and presentation skills; fluent English
- Willingness to work with Americas time zones (partly overlapping with CET)
- A high degree of ownership, accountability and independence
- Preferably in logistics, cross-border e-commerce or express delivery
Company Overview