Note: The job is a remote job and is open to candidates in USA. Cisco is a technology company connecting and protecting organizations through data, infrastructure, and digital solutions. The Business Development Manager incubates and pilots recurring revenue programs within the CX portfolio, develops migration and expansion strategies, and leads cross-functional initiatives involving product management, sales, partners, AI tools, analytics, and automation.
Responsibilities
- Leads moderately complex projects to launch new programs and implement scalable processes across multiple accounts or regions, ensuring alignment among cross-functional teams
- Utilizes understanding of CX portfolio to assist in scaling strategies and enablement for multiple recurring revenue offers
- Influences outcomes across related teams and assigned accounts, contributing to program expansion and contract optimization
- Participates in discovery and feedback sessions internal, field sales and/or partner teams to understand evolving customer needs and pain points
- Helps coordinate enablement activities and program launches that address specific customer segments, supporting expansion and retention efforts
- Tracks customer outcomes and escalates risks or opportunities for improvement in program adoption, collaborating with sales and/or partner teams
- Leads coordination of new programs and process rollouts for assigned customer segments, ensuring accurate tracking and reporting of adoption metrics
- Assists in refining program delivery by identifying opportunities to automate manual steps and streamline engagement
- Collaborates with internal teams to update enablement resources and support the scaling of successful pilots
- Participates in the evaluation of new CX technologies and tools, helping assess their fit for program expansion as well as field sales and/or partner enablement
- Contributes to the integration of automation and analytics into pilot programs, supporting continuous improvement and scalability
- Collaborates with internal teams to update technical documentation and share insights that enhance field and/or partner readiness
- Coordinates with cross-functional teams to launch new programs, ensuring alignment on goals and responsibilities
- Facilitates knowledge sharing and best practices across field and/or partner teams to support consistent program delivery
- Builds credibility by reliably supporting team initiatives and participating in process improvement efforts
Skills
- 5+ years of related experience
- Masters + 3 years of related experience
- PhD + 0 years of related experience
Benefits
- Remote work arrangement
- Medical, dental and vision insurance
- A 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness determined by Cisco
- Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees
- Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use, subject to availability and some business limitations
- 80 hours of sick time off provided on the hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
- Employees on sales plans earn performance-based incentive pay on top of their base salary, subject to the applicable Cisco plan.
Company Overview
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