Note: The job is a remote job and is open to candidates in USA. Lilli is a fast-growing company targeting double-digit growth over the next three years across its Local Authority, Domiciliary Care, and Direct to Consumer portfolios. The Business Development Manager will drive new business, manage customer relationships and accounts, develop revenue opportunities, oversee bids and sales processes, and collaborate across teams to deliver customer outcomes.
Responsibilities
- Engage with potential and existing customers to identify and win contracts for Lilli
- Create and manage a pipeline of new and existing business growth through customer contact
- Identify and source opportunities for Lilli to formally bid for contracts, managing the bid process throughout including both internal and customer stakeholders
- Manage customers through the sales process to successful conclusion. This may include managing of pilot programs to gather evidence to support our offering
- Manage customer relationships and provide support in navigating products/services, troubleshooting issues, and resolving complaints in a professional manner
- Identifying and work with partners to facilitate quicker revenue acceleration
- Deliver product demonstrations as part of the sales process
- Bring value and joy through every interaction with our customers
- Support the management of accounts creating growth and new opportunities through strong stakeholder management
- Support programme planning and execution utilising relevant software
- Provide an escalation point for customers and follow up with customers to ensure satisfaction after issue resolution or service delivery
- Ensure contracts are prepared, we are in customer systems and that POs are received
- Coordinate with relevant departments to ensure timely delivery and resolution of customer orders
- Maintain accurate and detailed records of customer interactions, transactions, and issues in the CRM system
- Generate reports and analyse data to identify trends and areas for improvement
- Experience in forecasting revenue
- Develop your knowledge of the Lilli product, the markets and use case to the level of a thought leader
- Provide clarity to customers as to where Lilli can be deployed successfully
- Provide feedback on competitors and new product features to the Product team
- Liaise with other departments to deliver customer outcomes such as business case creation, events and product development
- Represent Sales within the business at various internal events
Skills
- You will have 5+ years' experience in Business Development roles in a Health or Social Care environment
- Degree level qualified and or relevant experience
- Excellent communication skills, both verbal and written
- You will have excellent presentation skills, be personable and demonstrate experience of being customer facing
- Proficiency in using customer service software, CRM systems, and basic computer applications
- Experience of building revenue through both a cold calling and account management perspective is required
- You will demonstrate experience of creating and executing account and sector plans in support of a wider vision
- Experience of utilising cloud-based CRM systems, Microsoft products and other tools to support your in-role success
- Strong problem-solving abilities and a patient, empathetic attitude
- Ability to multitask and work in a fast-paced environment
- Detail-oriented with good organisational skills
- U.K Driving licence and willingness to travel when required
- Deal focused with a purpose led customer centric approach
- Ability to solutionise in challenging situations
- Team player with good interpersonal skills
- Willingness to learn and adapt to new procedures or technologies
- Positive and friendly attitude with an ability to form positive new relationships
- Excellent time management
- Comfortable cold calling potential clients to start the sales process
Benefits
- £500 a month Car Allowance
- £20K OTE
- Monthly phone allowance
- Remote company with flexible working hours
- Everything you need to set you up at home
- Regular team gatherings to collaborate, review and plan progress and celebrate teammates and successes
- Supportive and inclusive working culture
- Unlimited Work Away from Home days
- A generous 28 days’ annual leave + bank holidays
- Health Cash Plan
- Electric Car Scheme
Company Overview