Note: The job is a remote job and is open to candidates in USA. PolyAI is a company that automates customer service through lifelike voice assistants. They are seeking a Business Development Manager to lead and scale their Business Development function, focusing on building a high-performing team and optimizing AI-powered workflows to enhance productivity and operational efficiency.
Responsibilities
- Lead, coach, and develop a high-performing team of Business Development Representatives through regular coaching, feedback, and career development
- Recruit, hire, onboard, and ramp new GTM team members
- Build scalable outbound programs and continuously improve prospecting, qualification, and opportunity generation processes
- Partner closely with Revenue Operations to improve workflows, reporting, territory strategy, forecasting, and operational efficiency
- Lead the adoption and optimization of AI agents and AI-powered workflows across the Business Development organization, ensuring the team effectively incorporates AI into prospecting, account research, outreach, coaching, and daily execution
- Evaluate emerging AI technologies and identify opportunities to improve productivity, pipeline generation, and team performance
- Work closely with Sales, Marketing, Product Marketing, and Enablement to develop compelling messaging and improve conversion across inbound and outbound motions
- Partner with Demand Generation to provide feedback on MQL quality, campaign performance, and lead routing
- Monitor team performance using data and KPIs, providing actionable coaching and recommendations for improvement
- Present accurate forecasts, performance metrics, and operational insights to GTM leadership
- Oversee GTM compensation programs, performance management, and policy administration
Skills
- 5–7+ years of experience leading and growing Business Development or Sales Development teams within a high-growth B2B SaaS organization
- Proven success building operationally excellent outbound organizations through scalable processes, strong execution, and data-driven decision making
- Experience leading teams that leverage AI agents or AI-powered workflows in their day-to-day operations, with a demonstrated ability to drive adoption, improve productivity, and measure business impact
- Strong understanding of sales operations, funnel metrics, forecasting, pipeline management, and performance analytics
- Experience partnering closely with Revenue Operations, Sales Leadership, Marketing, and Enablement
- Demonstrated success hiring, coaching, and developing high-performing teams
- Hands-on experience with modern GTM technology including Salesforce, LinkedIn Sales Navigator, Gong, Outreach or Salesloft, marketing automation platforms, and AI-powered sales technologies
- Excellent communication, stakeholder management, and executive presentation skills
Benefits
- Participation in the company’s employee share options plan
- 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
- Life Insurance
- STD and LTD
- The opportunity to contribute to the company's 401k plan
- Flexible PTO policy + 11 designated company holidays
- Annual learning and development allowance
- We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
- Enhanced parental leave
- Company-funded fertility and family-forming programmes
- Menopause care programme with Maven
Company Overview