Note: The job is a remote job and is open to candidates in USA. Aquila Technology is seeking a Business/Data Analyst to support the administration, operation, and adoption of enterprise Generative AI platforms for a premier defense research organization. The role provides customer support, manages platform configuration and user access, coordinates with vendors and internal teams, supports AI platform adoption, and maintains documentation.
Responsibilities
- Create and manage teams in LiteLLM, user accounts, API keys, roles, quotas, budgets, and permissions
- Configure platform settings to support security, governance, and operational requirements
- Perform user provisioning, deprovisioning, and periodic access reviews
- Assist with deployment and testing of new platform features and upgrades
- Provide customer support to staff. Respond to user questions regarding access, capabilities, limitations, billing, quotas, models, and best practices
- Track support requests and identify recurring issues that should be addressed through product improvements or documentation
- Work with divisions to understand AI use cases and platform requirements then develop AI prompts and agents to fit their needs
- Participate in user acceptance testing and validation of new functionality and troubleshooting
- Identify themes in support and develop KBAs and training materials
- Maintain documentation as policies and technologies evolve
Skills
- Must have an Active Secret Clearance to be considered for this opportunity – Must be US Citizen
- This role is Virtual but you must be local to Massachusetts to be considered for this opportunity. Must live within 100 miles of Lexington, MA
- • Degree Level: Bachelor's Degree
- • Clearance Level: Currently holds a Secret Clearance (OR a higher clearance)
- • Strong Verbal and Written Communication
- • 5 years – Experience creating and updating documentation
- • 3 years – Generative AI technologies and enterprise AI platforms knowledge
- • 5 years – Strong problem-solving and analytical skills across a diverse technology stack
- • 3 years – Technical customer support
- • 5 years – Troubleshooting skills
- • 5 years – Administering enterprise SaaS platforms (user management and role-based access control)
- • 5 years – Enterprise software platform support
- • Bachelor's degree in Information Systems, Computer Science, Business, or related field (or equivalent experience)
- • Experience supporting enterprise software platforms or providing technical customer support
- • Experience administering enterprise SaaS platforms, including user management and role-based access control
- • Working knowledge of Generative AI technologies and enterprise AI platforms
- • Experience troubleshooting technical issues while providing excellent customer service
- • Strong written and verbal communication skills
- • Excellent analytical and problem-solving abilities
- • Ability to communicate technical concepts to both technical and non-technical audiences
- • Experience creating user documentation and knowledge base articles
- Clearance Level: Candidates must have an active Secret clearance to be considered for this role. – Must be US Citizen
- Work Location: This position is VIRTUAL. The candidate can work remotely but they MUST live within 100 miles of Lexington so that they can come into the Lab if necessary for the needs of the program. The onsite work will NOT be regular
- • Experience with Power BI, SQL, or other reporting tools
- • Agile Development Process
- • End user support for and prioritization
- • Supporting AI platform adoption within a research, government, or FFRDC environment
- • Scripting: Python, PowerShell, or scripting for automation
- • Experience administering LiteLLM or similar LLM gateway/proxy platforms
- • Experience with AI services (Enterprise ChatGPT, Azure OpenAI, Anthropic, Gemini, etc.)
- • Experience administering LiteLLM or similar LLM gateway/proxy platforms
- • Experience with Enterprise ChatGPT, Azure OpenAI, Anthropic, Gemini, or similar AI services
- • Familiarity with API keys, OAuth, SSO, and identity management
- • Experience with Python, PowerShell, or scripting for automation
- • Experience with Power BI, SQL, or other reporting tools
- • Experience working in Agile development environments
- • Experience supporting AI platform adoption within a research, government, or FFRDC environment
- • Experience working with end users to identify user needs that should be prioritized and added to the AI product and services roadmap
Benefits
- 15 days of PTO (vacation/sick).
- 10 paid holidays: 6 standard holidays and 4 floating holidays prorated based on the day of hire.
- 1.5 paid days, or 12 hours, for approved volunteer work.
- 1 week of paid maternity/paternity leave after 1 year of full-time employment.
- Eligible full-time team members who have completed a minimum of six months of employment may apply for tuition reimbursement for approved, job-related courses through an accredited college or university, with a grade of “B” or better required.
- Tuition reimbursement of up to $5,000 per fiscal year for tuition expenses only, subject to manager approval and program conditions.
- 401(k) plan with Fidelity; eligible to participate following 90 days of employment.
- Company 401(k) match: $1-for-$1 up to 3% of employee contributions, then $0.50 per $1 for the 4th and 5th percentages contributed.
- Fully vested in company 401(k) contributions from day one.
- Up to $150 monthly reimbursement for cell phone, data, and home internet expenses. Employees must work remotely 2 days a week or more to qualify, and work-from-home reimbursement is limited to work-related communications and/or operations.
- Up to $1,500 reimbursement every three years for electronic equipment used to access corporate services through the Buy Your Own Device (BYOD) program. Employees must have completed at least six months of employment and sign the Device Minimum Configuration Form before reimbursement; eligible devices are limited to cell phones, laptops, and tablets.
- Virtual/remote work arrangement; employees must live within 100 miles of Lexington, MA, and occasional onsite work may be required but will not be regular.
Company Overview