Note: The job is a remote job and is open to candidates in USA. bolt is an insurtech company working to make insurance protection more accessible through technology, innovation, and data. The Business Data Analyst will partner across digital acquisition, service operations, product, marketing, engineering, and data teams to analyze customer journeys, build trusted consumer data foundations, and enable targeted, near-real-time activation. The role also focuses on dashboards, performance metrics, data quality, identity resolution, and AI-driven efficiency improvements.
Responsibilities
- Analyze end‑to‑end customer journeys across digital interactions, call center touchpoints, and follow‑through actions, identifying friction, drop‑offs, and AI‑driven efficiency gains
- Partner with Product, Marketing, Engineering, and Data teams to build a 360‑degree, identity‑resolved view of the consumer experience
- Translate complex behavioral, operational, and performance data into insights that improve conversion, customer experience, and retention
- Help shape the data architecture and analytics foundation that powers both reporting and downstream activation (AI, SMS, email, outbound tools)
- Enable near real‑time data flows that support closed‑loop learning, where operational events trigger personalized actions and engagement outcomes inform future decisions
- Collaborate with cross-functional teams to ensure the successful delivery of initiatives across the product lifecycle
- Build dashboards, reports, and performance metrics to track key business outcomes
- Helping design and deliver a single, trusted consumer data layer that powers multi‑view performance reporting (growth, lifecycle, service, and operations), segmentation and eligibility logic, and the activation of targeted audiences across AI, SMS, email, and outbound channels
- Supporting the design and instrumentation of near-real-time, two‑way data connections between bolt, marketing platforms, and AI‑driven outbound tools
- Supporting consent, eligibility, and regulatory considerations within segmentation logic
- Supporting identity resolution across touchpoints to tie actions back to a unique user across devices, channels, and systems
- Partnering with stakeholders to define key funnel metrics, audiences, and lifecycle signals
- Championing data quality, governance, and consistency across systems
- Analyzing digital funnel and inbound user behavior to understand where AI (e.g., enhanced IVR, automation, decisioning) is improving efficiency and experience
Skills
- 3–6+ years of experience as a Business Analyst, Product Analyst, or similar role in a SaaS, fintech, or insurtech environment
- Strong experience with data analysis tools (e.g., SQL, Excel, Power BI, Databricks, or similar tools)
- Experience writing business requirements, user stories, and functional documentation
- Familiarity with product development methodologies (Agile, Scrum)
- Experience working with digital funnel and journey analytics, platform or event‑based data models, and cross‑system integrations (APIs, martech, outbound tooling)
- Experience working with APIs, integrations, or platform-based products
- Strong problem-solving skills and attention to detail
- Bachelor's degree in Computer Science, Economics, Data Analytics, Statistics, or a related field
Benefits
- Flexible ways of working
Company Overview
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