Note: The job is a remote job and is open to candidates in USA. Akkodis Group Nordics is seeking a Business Consultant to lead ServiceNow solution delivery for a remote contract role in Dearborn, Michigan. The consultant will translate business requirements into scalable workflow solutions, optimize processes through automation, collaborate with stakeholders, mentor junior consultants, and support testing, training, and continuous improvement.
Responsibilities
- Lead ServiceNow solution implementations and act as the functional lead for customer engagements
- Translate business requirements into user stories, workflow designs, and system configurations
- Identify opportunities to improve processes through automation and ServiceNow best practices
- Collaborate with stakeholders to design and deliver efficient workflow solutions that meet business objectives
- Mentor junior consultants and share knowledge, best practices, and lessons learned across project teams
- Support testing, user training, knowledge transfer, and continuous improvement initiatives while leveraging AI-driven insights and automation
Skills
- Bachelor's degree in information technology, Computer Science, Business Administration, or a related field
- 6-8+ years of experience in ServiceNow consulting, implementation, or business process transformation
- Strong expertise in designing, configuring, and optimizing ServiceNow workflows, with relevant ServiceNow certifications preferred
- Experience leveraging AI-driven tools and automation to improve business processes, decision-making, and customer solutions
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Short-term disability
- Additional voluntary benefits
- EAP program
- Commuter benefits
- A 401K plan
- Paid Sick Leave or any other paid leave required by Federal, State, or local law
- Holiday pay where applicable
Company Overview