Note: The job is a remote job and is open to candidates in USA. Southcoast Health is a not-for-profit health system serving communities in Southeastern Massachusetts and Rhode Island. The Senior Business Analyst will support, optimize, and enhance the organization’s UKG Workforce Management ecosystem, serving as a subject matter expert and partnering with HR, Payroll, and Operations on workforce technology solutions. The role also provides application support, troubleshooting, integration expertise, configuration, reporting, and process improvement.
Responsibilities
- Support, optimize, and enhance our workforce management ecosystem
- Serve as a subject matter expert for UKG Workforce Management (WFM) solutions, partnering with HR, Payroll, and Operations to deliver scalable workforce technology solutions that improve labor management, compliance, scheduling, timekeeping, and reporting capabilities
- Provide functional knowledge of UKG WFM platforms with technical expertise in integrations, configuration, troubleshooting, and process improvement
- Answer helpdesk tickets and work with business to troubleshoot and resolve all issues that come up
- Configuring, maintaining, and optimizing UKG WFM modules including: Timekeeping, Scheduling, Integrations/Interfaces, Attendance, Accruals, Labor tracking, Analytics and reporting
- Experience providing Tier 2 and Tier 3 application support for workforce management issues
- Experience troubleshooting system defects, integration failures, and configuration issues
- Monitor application performance and proactively identify opportunities for improvement
- Coordinate upgrades, patches, testing, and release management activities
Skills
- 10+ years of Kronos experience with 5+ years of experience working with UKG WFM (Dimensions or Workforce Central)
- Strong expertise in UKG reporting tools (e.g., Cognos, Dataviews, Analytics)
- Experience in Configuring, maintaining, and optimizing UKG WFM modules including: Timekeeping, Scheduling, Integrations/Interfaces, Attendance, Accruals, Labor tracking, Analytics and reporting
- Experience providing Tier 2 and Tier 3 application support for workforce management issues
- Experience troubleshooting system defects, integration failures, and configuration issues
- Current MVR required
- Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired
Benefits
- A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
- Competitive pay and comprehensive benefits package
- Generous Earned Time Off Package, available to regular status employees who are scheduled to work a minimum of 24 hours
- Employee Wellbeing Program
- 403B Retirement Plan with company match
- Tuition assistance / Federal Loan Forgiveness programs
- Professional growth opportunities and customized leadership training
- Remote work
Company Overview
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