Note: The job is a remote job and is open to candidates in USA. Magnus Management Group LLC is a certified Woman Owned Small Business specializing in information technology and management consulting. They are seeking a Business Analyst to support the USDA Client Experience Center by conducting enterprise-level business and process analysis, leading requirements gathering, and developing performance metrics to enhance service delivery.
Responsibilities
- Evaluate gaps in existing processes and develop sustainable improvements and standards
- Conduct holistic reviews of business processes to ensure enterprise alignment and best practice integration
- Provide recommendations for operational and project process improvements, including benchmarking and metrics analysis
- Manage, document, and implement approved organizational process changes
- Facilitate and lead requirements gathering sessions with stakeholders across CEC
- Translate business requirements into documented system processes, workflows, and deliverables
- Produce visually descriptive, complex process maps and management‑level summaries
- Align requirements and process maps with associated projects and organizational initiatives
- Provide subject matter expertise for planning, reporting, and managing process improvement projects
- Support CEC Strategic Direction by coordinating assigned process improvement efforts
- Work with CEC resources to develop resource charts, inventories, workflows, and best practice recommendations
- Produce written deliverables using standard contracting terminology
- Document Service Desk and IT functional area metrics, best practices, and performance measures
- Track effectiveness of recommended improvements and provide data‑driven justification for changes
- Support organizational survey analysis, operational IT business process improvements, and other divisional initiatives
Skills
- Minimum of 3 years of experience in business analysis, process improvement, or IT service management
- Demonstrated experience with requirements gathering, process mapping, and workflow documentation
- Strong understanding of ITIL concepts and enterprise process improvement methodologies
- Ability to develop visually descriptive process maps and management‑level summaries
- Experience analyzing metrics, benchmarking, and developing performance measures
- Excellent communication skills for facilitating sessions and producing clear documentation
- Ability to work collaboratively with cross‑functional teams and federal stakeholders
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Company Overview