Note: The job is a remote job and is open to candidates in USA. Empower is a financial services company focused on helping customers achieve financial freedom. The Brokerage Operations Specialist supports Empower Personal Wealth’s Operations group by processing brokerage transactions, reviewing new account applications, coordinating account and asset movement activities, and supporting audits, reporting, and operational projects.
Responsibilities
- Review new account applications, complete new account setup, process contributions, and perform suitability reviews for the Brokerage line of business, as applicable
- Conduct daily reviews of outstanding applications and customer requests to support timely and accurate processing and a positive customer experience
- Provide ongoing status updates to internal and external clients regarding applications, requests, and other processing activities
- Support recurring audits, reporting activities, and operational projects on a monthly and quarterly basis
- Draft customer correspondence related to brokerage processing activities
- Coordinate procedure updates with management to improve operational efficiency, accuracy, and completeness
- Support all aspects of Self-Directed Brokerage processing, as needed
- Collaborate with Service, Sales, internal business partners, and external vendors to complete daily operational deliverables and manage escalated situations
Skills
- Bachelor's degree in business or equivalent experience
- 1–2 years of experience in financial services
- Series 7, Series 24, and Series 63 FINRA registrations required
- FINRA fingerprinting required
- Advanced Microsoft Excel skills
- Strong written and verbal communication skills, organizational skills, and attention to detail
- Ability to manage multiple priorities and complete work within established timelines in a fast-paced environment
- Ability to collaborate effectively with teammates, management, internal business partners, and external vendors
- Experience managing escalated situations
- Ability to work independently on operational tasks
- Applicants must be authorized to work for any employer in the U.S
- For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption
- You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet
- Experience supporting brokerage operations, including new account processing, account maintenance, asset movement, or Self-Directed Brokerage activities
Benefits
- Flexible work environment and fluid career paths
- Internal mobility opportunities
- Medical, dental, vision and life insurance
- 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
- Paid volunteer time — 16 hours per calendar year
- Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
- Remote work arrangement
- Necessary computer equipment will be provided
Company Overview