Note: The job is a remote job and is open to candidates in USA. US Tech Solutions is a global staff augmentation firm providing talent-on-demand and total workforce solutions. The company is seeking a Brand Community Content Developer to transform strategist recommendations, partner learnings, and performance insights into educational resources, playbooks, case studies, training materials, sales enablement, web resources, and lifecycle content. The role partners cross-functionally to make complex community principles accessible and actionable while managing content development, operations, and optimization.
Responsibilities
- Content Development & Editorial Strategy: Develop clear, practical content that helps brands understand where, when, and how to engage authentically across client communities
- Playbooks & Educational Resources: Create and maintain guidance covering brand profiles, community engagement, moderator outreach, listening, AMAs, customer care, measurement, and other organic use cases
- Strategy Translation: Turn strategist expertise, partner feedback, research, and platform insights into accessible resources for audiences with varying levels of client familiarity
- Case Studies & Proof Points: Partner with sales, strategists, analytics teams, and cross-functional stakeholders to develop credible examples, case studies, and performance narratives
- Sales Enablement: Create materials that help Sales and Client Partner teams identify appropriate community opportunities, conduct discovery, set expectations, and explain the value of organic engagement
- Multi-Channel Content: Adapt core guidance across presentations, one-pagers, web pages, email programs, webinar materials, training modules, and partner-facing resources
- Content Operations: Maintain an organized source of truth for Brand Community Strategy content, manage review and approval workflows, and refresh or retire outdated materials
- Cross-Functional Collaboration: Work closely with Brand Community Strategy, Sales, Client Partners, Product Marketing, Community, Legal, and other partners to gather inputs and deliver content
- Measurement & Optimization: Establish content success measures and use audience feedback and performance signals to improve messaging, formats, and distribution
Skills
- 4–7 Years Experience: Background in content development, content strategy, editorial, customer education, product marketing, sales enablement, or agency content
- Writing & Editing Expertise: Exceptional ability to make nuanced or technical subjects clear, engaging, and actionable without oversimplifying them
- Content Portfolio: Experience producing playbooks, case studies, web content, presentations, email programs, training materials, or similar resources
- Strategic Synthesis: Proven ability to gather input from subject-matter experts, research, data, and stakeholder feedback and shape it into a coherent narrative
- Editorial Rigor: Strong attention to detail and experience managing reviews, approvals, version control, and multiple concurrent deliverables
- Cross-Functional Partnership: Comfortable collaborating with stakeholders across strategy, sales, marketing, analytics, product, community, and legal
- Client Fluency: Familiarity with Client's culture, communities, terminology, and engagement norms - or the ability and curiosity to become fluent quickly
- Self-Starter: Comfortable taking an ambiguous brief from discovery through drafting, stakeholder alignment, production, and publication
- Education: BA/BS degree or equivalent work experience
Company Overview