Note: The job is a remote job and is open to candidates in USA. Greenix is one of the fastest growing businesses in Utah, recognized for its innovative approach in the pest control service industry. The Branch Account Manager will oversee back-office operations, serve as a liaison between field operations and corporate, and ensure operational efficiency while enhancing customer and employee experiences.
Responsibilities
- Scheduling and Coordination: You may be responsible for scheduling appointments for pest control services, ensuring that technicians are dispatched efficiently
- Customer Service: Handling inquiries from clients, providing information about services, and addressing any concerns or complaints
- Record Keeping: Maintaining accurate records of customer information, service history, and billing
- Billing and Invoicing: Managing accounts receivable and past due customers, updating accounts to reflect accurate balances and clearing out coupons
- Filing and Organizing: Keeping reports organized and up to date, which may include spreadsheets, data exported from CRM or database
- Data Entry: Entering information into computer systems, including customer details, service reports, and financial data
- Communication: Coordinating with field technicians, management, and customers via phone, email, and possibly in-person
Skills
- Previous experience in customer service or related field
- Strong communication and interpersonal skills are essential for success in this role, as is the ability to build and maintain strong relationships with colleagues
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Ability to multitask and manage competing priorities
- A high level of organizational skills and attention to detail are also critical for success in this role
Benefits
- Medical insurance with subsidized premiums for employees and enrollees.
- Dental, vision, disability, accident, and life insurance options.
- 401(k) retirement program with company match of up to 5% percent of employee contributions.
- Employee assistance program (EAP), offering support for emotional, financial, legal, health, or work-related struggles for you and your dependents.
- Paid leave for all of life’s reasons.
- Pest control company discount (if you live within our territory).
Company Overview