Note: The job is a remote job and is open to candidates in USA. Bonusly helps organizations improve employee engagement through meaningful recognition. The Billing Operations & Revenue Systems Specialist will manage subscription billing, payment processing, and customer billing experience, ensuring operational excellence and customer satisfaction.
Responsibilities
- Serve as the primary administrator and subject matter expert for Chargebee
- Manage product catalogs, pricing plans, subscriptions, coupons, and billing configurations
- Execute catalog changes, price increases, catalog deactivations, and reactivations
- Monitor subscription lifecycle events including upgrades, downgrades, renewals, cancellations, and reactivations
- Troubleshoot and resolve billing system issues and process discrepancies
- Maintain a deep understanding of Stripe payment processing and platform functionality
- Manage payment workflows including credit card transactions, ACH payments, refunds, disputes, chargebacks, and failed payments
- Support Stripe integrations with Chargebee and internal company applications
- Investigate payment exceptions and ensure timely resolution
- Understand and support integrations between Chargebee, Stripe, Bonusly, banking platforms, and internal software systems
- Utilize APIs and system logs to diagnose and resolve operational issues
- Collaborate with Engineering and Product teams on system enhancements and troubleshooting
- Document integration workflows, dependencies, and operational procedures
- Respond to customer tickets related to billing, invoicing, refunds, payment failures, ACH transactions, credit card processing, subscription changes, and account inquiries
- Ensure timely and accurate resolution of customer issues while maintaining high customer satisfaction
- Escalate complex issues appropriately and drive resolution across cross-functional teams
- Perform revenue recognition reconciliation between Chargebee and financial systems
- Prepare and maintain ARR (Annual Recurring Revenue) roll-forward schedules
- Validate subscription revenue, deferred revenue, bookings, billings, and collections data
- Support monthly, quarterly, and annual close processes
- Investigate and resolve discrepancies impacting revenue reporting
- Monitor and maintain service-level agreements (SLAs) and customer response metrics
- Track and report key performance indicators related to ticket resolution, billing accuracy, and operational efficiency
- Identify process improvement opportunities and implement scalable solutions
- Develop and maintain operational documentation, SOPs, and knowledge base articles
Skills
- Strong hands-on experience with Chargebee administration and subscription billing operations
- Deep understanding of Stripe payment processing and payment workflows
- Experience supporting SaaS subscription business models
- Familiarity with payment methods including credit cards, ACH, refunds, chargebacks, and collections
- Knowledge of revenue recognition principles and SaaS metrics such as ARR, MRR, churn, and renewals
- Experience working with APIs, system integrations, and troubleshooting data flows
- Strong analytical and reconciliation skills
- Excellent written and verbal communication skills
- Experience with SaaS platforms
- Knowledge of accounting systems and financial reporting processes
- Experience supporting global subscription and payment operations
- Familiarity reporting tools, and SaaS business metrics
- Experience working in a high-growth SaaS environment
Company Overview