Note: The job is a remote job and is open to candidates in USA. Instacart is a grocery technology company seeking a Billing Operations Lead to oversee and optimize the end-to-end billing lifecycle across its marketplace retailers. The role is responsible for accurate invoicing, financial controls, month-end close, billing analytics, system enhancements, automation, and cross-functional collaboration while mentoring junior team members.
Responsibilities
- Billing portfolios across strategic retail partners and multiple revenue streams are owned and operating accurately, with day-to-day billing operations executed with a focus on revenue recognition inputs and timely month-end close
- Billing policies, SOPs, and quality standards are developed and maintained, with discrepancies and escalations resolved in close partnership with Finance Systems, BD, and Revenue
- Dashboards, reporting, and KPIs that track billing health are built in collaboration with Finance Systems, enabling continuous improvement and proactive identification of issues
- Billing system enhancements, integrations, and automation opportunities are scoped and delivered in partnership with Product and Engineering, reducing manual workload and improving operational scalability
- Internal controls, audit requirements, and contractual billing terms are enforced, with junior team members mentored and billing operations scaled to support Instacart's growth
Skills
- Bachelor's degree in Accounting, Finance, Information Systems, or related field, or equivalent practical experience
- 5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments
- 2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor, from requirements through UAT and launch
- Hands-on experience with Salesforce CPQ and at least one billing platform (e.g., Zuora, Chargebee, Stripe Billing) plus one ERP (e.g., NetSuite, SAP, Oracle)
- Proficiency in Excel (pivot tables, lookups) and basic SQL for reconciliations and data analysis
- Working knowledge of billing controls, SOX requirements, and revenue considerations (e.g., ASC 606) as they apply to invoicing, credits, and adjustments
- Demonstrated success leveraging data modeling tools such as Alteryx to automate billing processes
- Aptitude and demonstrated success leveraging AI solutions to improve billing processes
Benefits
- Employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events.
- This role is eligible for a new hire equity grant as well as annual refresh grants.
Company Overview
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