Note: The job is a remote job and is open to candidates in USA. Family Allergy & Asthma is hiring a Billing Customer Service Representative to handle patient and insurance billing inquiries, resolve billing issues, and support payment processing. The role also assists with claims, document routing, reminders, cross-training, and billing projects.
Responsibilities
- Receive incoming phone calls from patients'/insurance carriers with EOB, patient responsibility, insurance processing/payment questions
- Provide excellent customer service by listening to patient’s concerns, reviewing their bill and/or EOB, educating the patient on their responsibility, researching, and working with billing team to reprocess claims as needed
- Resolve patient returned correspondence due to address updates
- Resolve issues without transferring calls to others
- Patient calls and ability to accept and process payments on account
- Assist in filing secondary paper claims with the ability to access insurance explanation of benefits, as needed
- Daily routing of incoming faxes and documents to specific billing staff
- Daily assistance in working reminders for the billing department
- Cross training throughout the billing department as needed
- Assisting the billing department as requested in various billing projects as requested by management
Skills
- Ability to fluently speak and read English
- Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals
- Ability to communicate effectively, verbally and written, with all levels of staff and patients
- High School Diploma or equivalent
- Proficiency in MS Office (Excel, Word, Outlook, TEAMS) & Adobe (edits, printing, saving, routing)
- 2+ years of experience in medical billing
- Understanding of deductibles, copays, coinsurance, etc
- Knowledge of insurance carrier guidelines, deductibles, copays and coinsurance
- Knowledge of medical terminology and coding (ICD-10 and CPT)
- Bilingual - Spanish high preferred
Benefits
- Flexibility to work fully onsite, hybrid, or remotely; candidate must reside in Kentucky (Louisville and/or surrounding area).
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