Note: The job is a remote job and is open to candidates in USA. RealManage provides community association management services. The Billing and Collections Consultant supports day-to-day billing, assessment, and collections for assigned community associations, ensuring accurate homeowner accounts and compliant collection processes.
Responsibilities
- Verify and validate recurring assessment billings, special assessments, and late fee charges
- Ensure that billing configurations are consistent with governing documents, approved fee schedules, and state statute requirements
- Reconcile homeowner account balances and resolve discrepancies promptly
- Monitor homeowner accounts for delinquency and maintain collection steps in accordance with company policy and delegated authority
- Prepare and issue delinquency notices, payment plans, and demand letters as appropriate
- Support the timely referral of delinquent accounts to third-party collection agencies or attorneys per company policy
- Track collection activity, update records, and report status changes to the Billing and Collections Manager
- Communicate professionally with homeowners regarding payment options, account balances, and collection procedures
- Follow established collection configuration and escalation procedures to ensure compliance with state statutes, and association governing documents
- Maintain confidentiality and adhere to company standards for data integrity and homeowner communication
- Identify potential policy or procedural inconsistencies and elevate them to management for review
- Serve as a resource to community management and accounting teams for billing and collections inquiries
- Assist in implementing policy updates, delegated authority changes, and system improvements as directed
- Participate in training sessions and team meetings to ensure consistent application of best practices
- Assist the Billing and Collections Manager in tracking and reporting key metrics such as referral rates, recovery percentages, and delinquency ratios
- Provide regular account status updates and escalation recommendations
Skills
- 2–4 years of experience in billing, accounts receivable, or collections required
- Strong attention to detail and accuracy in data entry and financial recordkeeping
- Excellent written and verbal communication skills with a customer service mindset
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Familiarity with FDCPA and state HOA/condo collection statutes
- Proficiency in Microsoft Office Suite and association management software
- Associate or Bachelor's degree in Accounting, Finance, or related field preferred
- Experience in community association management, property management, or HOA accounting systems preferred
Benefits
- Fully remote.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 11 paid Holidays
Company Overview