Note: The job is a remote job and is open to candidates in USA. Amazon is seeking Bilingual Technical Customer Support representatives for Ring to provide professional support to Spanish and English-speaking customers. The role involves resolving customer issues, enhancing their experience with Ring products, and supporting device needs through various communication channels.
Responsibilities
- Provide prompt, efficient, detailed service by engaging directly with Ring's customers
- Serve as a voice and advocate for customers when concerns are surfaced
- Work with customers to understand how they use Ring products to resolve their issues and maximize their investments
- Act as an advocate for customers by reporting and addressing observed areas for improvement
- Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience
- Assist with customer communication and troubleshooting during Ring product launches
- Work across the customer support spectrum to ensure consistent, high-quality support
- Develop detailed knowledge of specific product lines and features
- Handle various types of customer contact including chat, email, inbound and outbound voice calls
Skills
- 2+ years of customer service experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience with Microsoft Office products and applications
- Speak, write, and read fluently in Spanish
- Experience Delivering courteous and efficient support to external customers
- Ability to identify and troubleshoot issues logically and efficiently
- Willingness for continuous learning
- A drive to dig into the details of systems and processes to solve customer problems
- Ability to document technical customer issues in notes that are easily understood by other users
- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed
- Proven success working in a fast-paced support environment
- Experience using Salesforce CRM
- Experience working with Eero, Ring-compatible devices, and security alarm systems
Benefits
- EAP
- Mental Health Support
- Medical Advice Line
- 401(k) matching
- Workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process
Company Overview