Note: The job is a remote job and is open to candidates in USA. TalentBridge is seeking bilingual Customer Service Representatives to support a healthcare program remotely. The role handles inbound and outbound calls, assists with eligibility and enrollment questions, processes program transactions, and resolves customer concerns while maintaining accurate records and service standards.
Responsibilities
- Handle inbound and outbound customer calls
- Assist customers with eligibility, enrollment, benefits, and program questions
- Research customer information and resolve issues using multiple systems
- Process enrollment, disenrollment, and other program transactions
- Maintain accurate and confidential customer records
- Meet established productivity, quality, and customer service standards
- Escalate complex issues when needed and work with internal teams to resolve concerns
Skills
- High school diploma or GED required
- Bilingual fluency required
- Strong communication, customer service, and problem-solving skills
- Comfortable working with multiple computer systems
- Ability to work independently in a remote environment
- Must have a computer with at least 16 GB RAM
- Reliable high-speed internet; 50 Mbps download / 20 Mbps upload recommended
- 1+ year of relevant professional experience preferred
Benefits
- Remote work in the United States
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