Note: The job is a remote job and is open to candidates in USA. TalentBridge is recruiting bilingual Customer Service Representatives to support a healthcare program. The role handles inbound and outbound calls, assists customers with eligibility and enrollment questions, processes program transactions, and resolves issues while maintaining accurate records and service standards.
Responsibilities
- Handle inbound and outbound customer calls
- Assist customers with eligibility, enrollment, benefits, and program questions
- Research customer information and resolve issues using multiple systems
- Process enrollment, disenrollment, and other program transactions
- Maintain accurate and confidential customer records
- Meet established productivity, quality, and customer service standards
- Escalate complex issues when needed and work with internal teams to resolve concerns
Skills
- High school diploma or GED required
- Bilingual fluency required
- Strong communication, customer service, and problem-solving skills
- Comfortable working with multiple computer systems
- Ability to work independently in a remote environment
- Must have a computer with at least 16 GB RAM
- Reliable high-speed internet; 50 Mbps download / 20 Mbps upload recommended
- 1+ year of relevant professional experience preferred
Benefits
- Remote work arrangement
- Computer with at least 16 GB RAM required for remote work
- Reliable high-speed internet; 50 Mbps download / 20 Mbps upload recommended
Company Overview