Note: The job is a remote job and is open to candidates in USA. First Call Claims Solutions is a trusted inbound call center with over 25 years of experience. They are seeking a Bilingual Customer Service Representative to deliver exceptional customer service by assisting Spanish-speaking customers with their claims and inquiries.
Responsibilities
- Provide positive customer service and technical expertise through prompt, accurate, and courteous responses
- Offer empathy and support to customers during the claim process
- Collect and document all claim details accurately
- Identify and resolve customer issues according to client-specific instructions
- Use call scripting to ensure consistency and efficiency in handling claims
- Remain available for extended hours or additional shifts during peak periods or emergencies
- Adhere to break and lunch schedules to maintain productivity and coverage
Skills
- Bilingual in Spanish and English (written and spoken)
- Excellent communication skills (written and oral)
- 18 years or older
- High school diploma or GED
- Must have a personal cell phone
- Typing speed of 40+ WPM
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows OS
- Reliable, punctual, and able to self-manage
- Ability to multi-task and thrive under pressure
- Must be authorized to work in the U.S. without sponsorship
Benefits
- Medical, FSA, Dependent Care & Employee Assistance Program (EAP): Eligible on the 1st day of the month following hire
- Ancillary Benefits (Dental, Vision, Life & AD&D, Accident Insurance, Critical Illness, Telemedicine, Long- & Short-Term Disability, SavvyFI College Savings): Eligible on the 1st day of the month after 60 days of employment
- 401K: Eligible after 6 months
- PTO: Eligible after 90 days
Company Overview