Note: The job is a remote job and is open to candidates in USA. AnswerNet provides customer support and contact management solutions through its network of contact centers. The Bilingual Customer Service Agent provides high-level customer service by handling inbound and outbound calls, documenting customer interactions, and maintaining knowledge of assigned campaign products, services, and promotions.
Responsibilities
- Typing
- Data capture and entry
- Customer service
- Maintaining a working knowledge of campaign products, services, and promotions
Skills
- At LEAST one year of actual Call Center experience, working with an automatic dialer, and call scripting, is REQUIRED FOR REMOTE CANDIDATES- NO EXCEPTIONS
- A clear, professional, and friendly voice
- High-Level People Skills, Active Listening Skills, and Strong Communication Skills
- Outstanding attendance and punctuality
- High School diploma or GED
- Basic Computer Skills and computer literacy are a must
- PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
- Hard-wired high-speed internet connection (ethernet cable)
- USB-connected Headset
- Webcam
- A quiet dedicated place to work free from distractions including pets and children
- Spanish/English Bilingual is a PLUS
Benefits
- Remote work opportunity
Company Overview