Note: The job is a remote job and is open to candidates in USA. Servbank is a banking institution seeking a Banking Systems Product Manager to manage, configure, support, and improve core banking systems and customer-facing digital applications. The role partners with business, operations, technology, vendors, and client-facing teams to deliver system enhancements, manage product changes, mitigate risks, and improve operational efficiency and customer experience.
Responsibilities
- Manage and support core banking systems, item processing platforms, loan and deposit applications, and customer-facing digital channels, including online banking, mobile banking, ACH processing system (PEP+), remote deposit capture, and positive pay
- Partner with business lines, operations, IT, vendors, and client-facing teams to understand business needs, customer feedback, system issues, and product opportunities
- Develop, document, and maintain business and functional requirements for system changes, enhancements, integrations, and product improvements
- Maintain accurate documentation of system configurations, procedures, changes, testing results, and support processes
- Configure systems and manage business-as-usual changes in accordance with operational, compliance, security, and change management expectations
- Coordinate test planning, test script development, user acceptance testing, and full-cycle validation for system and product changes
- Identify operational, compliance, security, and customer-impact risks, and work with business partners to mitigate or resolve them
- Lead product management activities for customer-facing applications, including defining product goals, gathering voice-of-customer feedback, maintaining feature backlogs, prioritizing enhancements, and aligning releases with business objectives and client impact
- Support the development, deployment, maintenance, and continuous improvement of technologies and tools that improve operational efficiency, usability, adoption, and customer experience
- Monitor application performance, usage trends, support themes, and client feedback to identify improvement opportunities and reduce friction in the digital banking experience
- Create process documentation, project content, training materials, and implementation support resources for end-users and stakeholders
- Participate in and lead activities across analysis, requirements, design, testing, training, release management, implementation, and post-release support
- Communicate clearly with business and technology stakeholders to align priorities, manage expectations, and support successful delivery
Skills
- • Bachelor's degree in Business, Information Technology, Computer Science, or a related field
- • Experience as a business systems administrator, product owner, business analyst, or similar role within the banking or financial services industry
- • Strong understanding of banking operations, compliance requirements, system administration, digital banking applications, and customer-facing product management practices
- • Excellent analytical, problem-solving, project management, and technical troubleshooting skills
- • Ability to communicate effectively with technical and non-technical stakeholders
- • Proficiency with business analysis, requirements gathering, testing, release coordination, and process documentation methodologies
- • Ability to take initiative, prioritize work, manage deadlines, maintain confidentiality, and collaborate professionally across teams and vendors
- This position is designated as remote; however, if you reside within a 50-mile radius of one of our office locations, the role will be considered in-office and not eligible for remote work
Benefits
- Remote work, unless the employee resides within a 50-mile radius of one of the company's office locations, in which case the role is considered in-office and is not eligible for remote work.
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