Note: The job is a remote job and is open to candidates in USA. LTM is seeking an AWS Infrastructure Support Analyst to support cloud operations in a remote, shift-based environment. The role focuses on incident triage, ticket and SLA management, AWS infrastructure monitoring, change execution, customer communication, and maintaining operational documentation.
Responsibilities
- Incident Triage and Initial Troubleshooting
- Ticket Queue Management
- SLA Adherence and Escalation Management
- Change Execution and Validation
- Customer Communication and Status Updates
- Knowledge Management and Continuous Improvement
Skills
- AWS Cloud Operations and Infrastructure Support
- AWS EC2 VPC IAM S3 EBS Route 53 Load Balancers
- AWS CloudWatch Monitoring Management
- AWS Backup and Basic RDS Administration
- Windows Server Linux Administration
- Networking Fundamentals TCPIP DNS VPN Firewall Concepts
- Incident Service Request and Problem Management
- ServiceNow ITSM Tool Operations
- Basic Security Access Management
- Shift based 24x7 Cloud Operations Support
- Documentation Runbooks and SOP Maintenance
- Incident Triage and Initial Troubleshooting
- Ticket Queue Management
- SLA Adherence and Escalation Management
- Change Execution and Validation
- Customer Communication and Status Updates
- Knowledge Management and Continuous Improvement
- AWS Certified SysOps Administrator Associate
- AWS Certified Cloud Practitioner
- ITIL Foundation v4
- Microsoft Azure Fundamentals AZ900
- 7Hashi Corp Terraform Associate
Benefits
- Remote work arrangement
- Comprehensive medical plan covering medical, dental, and vision
- Short-term and long-term disability coverage
- 401(k) plan with company match
- Life insurance
- Vacation time, sick leave, and paid holidays
- Paid paternity and maternity leave
- Depending on the position offered, an annual performance-based bonus may be provided as part of overall compensation
- Depending on the position offered, sales incentive pay may be provided as part of overall compensation
- Depending on the position offered, other forms of bonus or variable compensation may be provided as part of overall compensation
Company Overview