Note: The job is a remote job and is open to candidates in USA. Chevron Federal Credit Union is a large, nationally recognized credit union with $5 billion in assets and a collaborative, employee-focused culture. The AVP, Technology Strategy & Operations serves as the operational leader for the Technology and Delivery organization, supporting the CIO through strategic planning, governance, executive communications, KPI reporting, portfolio coordination, and leadership accountability.
Responsibilities
- Manages and continuously improves the operating rhythm of the CIO Office, including leadership meetings, strategic reviews, planning sessions, quarterly checkpoints, and governance forums
- Supports effective use of the CIO's time by coordinating scheduling, preparation, and follow-up across meetings, planning sessions, and organizational commitments, while keeping the CIO accessible and responsive to staff and stakeholders
- Prepares agendas, executive briefing materials, speaking points, pre-reads, and decision-support documents
- Maintains action logs, decision registers, commitment trackers, and follow-up mechanisms that improve accountability and reduce operational drift
- Coordinates with CIO direct reports and key stakeholders to ensure decisions and commitments move to closure
- Plans and supports cross department leadership meetings, monthly and quarterly business reviews, annual planning sessions, and other executive operating forums
- Ensures Technology departmental compliance with CU and industry mandates, policies and procedures, regulations, etc
- Owns the preparation, coordination, and quality control of Technology & Delivery KPI reporting
- Consolidates monthly departmental KPI submissions into executive-ready presentations and dashboards
- Analyzes performance data, identifies trends, summarizes risks, and surfaces operational or strategic implications for leadership review
- Develops and maintains scorecards and reporting frameworks that improve visibility into delivery, service quality, risk, capacity, and execution progress
- Ensures reporting is consistent, accurate, polished, and aligned to the intended executive audience
- Prepares materials for Senior Management Team reviews, Strategic Council discussions, Board updates, Supervisory Committee presentations, and other executive forums
- Translates CIO & CU priorities into clear execution themes and direction, ensures initiatives, projects, and operational priorities ladder to CIO-level outcomes and enterprise objectives
- Surfaces misalignment, dependencies, and resourcing conflicts early and coordinates course-correction across teams
- Ensures strategic priorities remain aligned with delivery execution and that commitments translate into measurable outcomes
- Operates the Technology Governance framework and associated governance forums, including agendas, pre-reads, materials, decision documentation, minutes, and action tracking
- Coordinates Executive Steering Committees and strategic review meetings for technology-related initiatives and cross-functional priorities
- Partners with PMO leadership to improve portfolio visibility, reporting quality, prioritization, escalation discipline, and governance maturity
- Identifies cross-functional dependencies, execution risks, resource conflicts, and unresolved decisions that require leadership attention
- Frames issues with clear context, options, tradeoffs, and recommended next steps to enable timely executive decision-making
- Monitors follow-through on governance decisions and leadership commitments to ensure decisions translate into execution
- Supports annual operating plan development, quarterly planning, strategic reviews, and leadership goal-setting activities for Technology & Delivery
- Tracks progress against department objectives, strategic initiatives, operating commitments, and executive priorities
- Translates CIO priorities into actionable themes, milestones, owners, and success measures
- Conducts research, analysis, benchmarking, and synthesis to support executive recommendations and organizational decisions
- Identifies opportunities to improve planning discipline, management processes, communication effectiveness, and execution accountability
- Maintains visibility into major organizational initiatives and helps ensure they remain aligned to Technology & Delivery objectives
- Drafts executive communications, leadership updates, presentations, talking points, briefing notes, and organizational summaries
- Develops concise executive-ready narratives from complex operational, technical, and project information
- Synthesizes updates into concise briefs that flag risks, dependencies, and decision points, and prepares the CIO for CEO, Board, and peer interactions
- Represents CIO intent in selected forums when delegated, ensuring priorities and expectations are communicated accurately
- Coordinates communication across Technology & Delivery leadership teams to ensure priorities, decisions, and expectations are consistently understood
- Ensures messaging is strategically sequenced, clear, professional, aligned to audience expectations, and consistent with organizational priorities
- Drives accountability for leadership commitments, action items, operational reviews, and assigned follow-up activities
- Filters, triages, and resolves cross-functional issues before they require CIO attention, managing escalations with clear framing and options and driving closure on lingering inter-team actions and dependency gridlock
- Strengthens the leadership team's operating rhythm by tracking commitments, coordinating follow-through, and surfacing bottlenecks or competing priorities for the CIO's attention — operating through influence and coordination rather than direct authority over CIO direct reports
- Facilitates organizational inspections and reviews that improve execution quality, decision discipline, and management follow-through
- Identifies bottlenecks, coordination gaps, and recurring friction points that affect Technology & Delivery effectiveness
- Promotes consistent management disciplines, reporting standards, governance expectations, and leadership communication practices
- Supports CIO direct reports by improving clarity around priorities, timelines, decision points, and expected outcomes
- Leads or coordinates internal technology initiatives assigned by the CIO, especially efforts requiring cross-functional alignment, executive synthesis, or operating model discipline
- Supports initiatives such as but not limited to AI governance, data management, knowledge management, digital banking, PMO maturity, technology governance, and organizational effectiveness as assigned
- Serves as the CIO delegate for selected workstreams or forums when appropriate
- Partners with business and technology stakeholders to advance enterprise priorities, translates vision to clear & executable direction, resolve ambiguity, and maintain execution momentum
- Other duties as assigned
Skills
- 8 to 12 years of related experience in technology operations, business operations, strategy, PMO leadership, management consulting, governance, transformation, portfolio management, or executive office operations required
- Bachelor's degree in business administration, technology management, information systems, organizational leadership, finance, or related field preferred
- MBA or other relevant graduate degree preferred
- Experience supporting senior executives, executive leadership teams, governance forums, people and technology change management, and enterprise-level decision-making strongly preferred
- Experience preparing executive presentations, KPI decks, board-level materials, dashboards, scorecards, or strategic planning materials strongly preferred
- Experience in financial services, credit union, banking, technology, consulting, or regulated environments preferred
- Equivalent combination of education and experience may substitute for stated qualifications
- Executive synthesis: ability to distill ambiguity into clear narratives, options, and decision frameworks
- Enterprise operating capability: ability to design cadence, track commitments, and drive outcomes through influence
- Portfolio fluency: understanding of technology delivery, service operations, governance, and risk management
- Communication excellence: crisp writing, structured facilitation, and stakeholder management at senior levels
- Exceptional written and verbal communication skills, including the ability to create concise executive narratives and decision-ready materials
- Strong business acumen with the ability to connect technology operations, governance, strategic priorities, and organizational outcomes
- Advanced ability to synthesize complex, ambiguous, or incomplete information into clear options, recommendations, and next steps
- Strong facilitation, influence, stakeholder management, and cross-functional coordination skills
- Demonstrated ability to operate through influence and accountability without relying solely on formal authority
- Strong analytical, problem-solving, organizational, and prioritization skills
- Ability to manage multiple priorities, deadlines, executives, and cross-functional activities in a fast-paced environment
- High degree of discretion, judgment, professionalism, confidentiality, and executive presence
- Proficiency with Microsoft 365, Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and collaboration platforms required
- Experience with Power BI, Smartsheet, Jira, ServiceNow, portfolio tools, or dashboarding platforms preferred
Benefits
- Bonus/incentives for all regular employees
- 401(k) with 8% company contribution
- Medical, dental, and vision insurance for employees and dependents paid at 80%
- PTO and paid sabbaticals
- Tuition reimbursement
- This position is eligible to participate in the Corporate Incentive Plan. Annual incentive opportunity ranges from 0–8% of incentive eligible earnings, based on a combination of institutional performance (0–2%) and individual performance (0–6%). Incentive payments are discretionary and subject to approval.
- The Team Spirit Committee runs fun activities and charitable events throughout the year
- Work-life balance
- Mutual respect, diversity, and providing a voice for every employee
Company Overview