Note: The job is a remote job and is open to candidates in USA. Prime Therapeutics is a unique PBM focused on connecting care for those they serve. The Associate Vice President Enterprise Implementations, Migrations & Customer Success will lead enterprise implementation strategies and oversee the migration execution framework, ensuring timely delivery in accordance with client expectations and compliance requirements.
Responsibilities
- Serve as the accountable enterprise implementation leader for the Judi Health migration, including program strategy, governance, roadmap, budget discipline, milestone achievement, executive reporting, risk escalation, and measurable outcomes
- Lead cross-departmental calibration of the financial, procedural, operational, technology and client-impact information tied to new and existing business implementations, product deployments, and migrations of existing clients onto new technology solutions; driving enterprise coordination across product, technology, operations, finance, client, legal, and compliance teams to ensure priorities, dependencies, decisions, resourcing, and accountability are aligned and owned
- Lead team responsible for establishing and continuously improving implementation and migration frameworks, including pipeline assessment, implementation estimates, resource planning, training, readiness checkpoints, execution standards, quality controls, and lessons learned integration
- Develop and deliver clear strategic and operational communications for the senior leadership team, including executive presentations, status updates, and decision materials that clearly articulate choices, risks, tradeoffs, accountabilities and recommendations
- Act as a strategic advisor to clients by aligning migration pathways, implementation plans, technical capabilities, regulatory requirements, and business growth objectives to deepen client relationships, confidence, and satisfaction
- Translate complex client and business requirements into actionable implementation and migration roadmaps that balance delivery timelines, contractual commitments, technology dependencies, operational readiness, and client success measures
- Contribute to long-range enterprise strategic planning by identifying future-state implementation and migration capabilities and recommending technology, process, operating model, and staffing investments needed for scalability and future growth
- Use data, partner feedback, client experience insights, delivery metrics, and post-implementation outcomes to drive continuous improvement of implementation and migration processes while balancing innovation, compliance, operational excellence, and client impact
- Other duties as assigned
Skills
- 12 years of work experience in Operations, Sales or Information Technology, including 5 years of experience in a client or customer-facing role
- 8 years of leadership/people management experience
- Must be eligible to work in the United States without the need for work visa or residency sponsorship
- Ability to lead effectively within a matrixed enterprise environment and create clarity when accountability is distributed across multiple functions
- Strong program and project management capability, including complex change initiatives, technology migrations, process improvement efforts
- Exceptional communication, stakeholder engagement, and relationship management skills, especially in client, vendor, and senior leader-facing settings
- Strong decision-maker with the ability to determine action, drive execution, resolve ambiguity, promote clear accountability, and focus towards achieving business objectives
- Ability to establish trust, respect and credibility and form close working relationships with all levels, internally and externally
- Strong critical thinking skills; able to synthesize and integrate information from multiple sources into actionable plans and decision frameworks
- Ability to balance client expectations, regulatory requirements, operational realities, technology constraints, financial discipline, and enterprise priorities
- MBA or other advanced degree
- Pharmacy Benefit Management, specialty pharmacy, or managed care experience
- Business consulting experience
- Experience leading complex, cross-functional enterprise implementations, migrations, or technology-enabled transformation programs with measurable business outcomes
- Experience leading large-scale adjudication, platform, migration, or client-conversion programs
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