Note: The job is a remote job and is open to candidates in USA. GSD Search, LLC is seeking a Senior Atlassian Administrator / Developer to lead the implementation and evolution of a new Atlassian environment. This role involves designing platform architecture, establishing governance, and developing scalable solutions to enhance collaboration and service delivery across the organization.
Responsibilities
- Lead the implementation, administration, and ongoing development of Jira Software and Jira Service Management
- Design and configure projects, workflows, issue types, request types, field configurations, screens, permissions, notification schemes, and security models
- Build and optimize Jira Service Management portals, queues, SLAs, knowledge bases, and service request workflows
- Establish platform governance, standards, naming conventions, and administrative best practices
- Design scalable solutions that support multiple teams while maintaining consistency across the platform
- Develop workflow automations using Jira Automation, ScriptRunner, Groovy, and other Atlassian development tools
- Build integrations between Atlassian products and enterprise applications using REST APIs and other integration technologies
- Evaluate, implement, and manage Atlassian Marketplace applications to extend platform functionality
- Create dashboards, reports, and metrics that provide meaningful operational insights
- Partner with Infrastructure, Engineering, Security, Product, and business teams to gather requirements and translate them into scalable platform solutions
- Troubleshoot complex technical issues and identify opportunities for continuous improvement
- Develop documentation, governance standards, and administrator procedures
- Provide ongoing platform administration, user support, and enhancement recommendations as platform adoption expands
- Stay current on Atlassian product capabilities and recommend new features that improve productivity and service delivery
Skills
- 5 years of hands-on experience administering Jira Software
- Strong experience implementing and administering Jira Service Management (JSM)
- Experience building or significantly redesigning enterprise Atlassian environments
- Strong understanding of IT Service Management (ITSM) principles and best practices
- Experience designing complex workflows, automation, and platform configurations
- Experience with Jira Automation
- Experience with ScriptRunner, Groovy, or similar scripting tools
- Experience integrating Jira with third-party systems using REST APIs
- Strong understanding of permission models, security, and governance
- Experience supporting enterprise users across multiple business functions
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication skills with both technical and non-technical stakeholders
- Experience administering Confluence
- Experience with Atlassian Cloud
- Experience implementing Assets (Insight) and CMDB capabilities
- Experience integrating Atlassian with Microsoft Entra ID, Azure DevOps, GitHub, GitLab, or other enterprise platforms
- Experience with Agile, Scrum, and DevOps methodologies
- Atlassian certifications are preferred
- Experience supporting Enterprise Service Management (ESM) initiatives
Company Overview