Note: The job is a remote job and is open to candidates in USA. Keyfactor is a provider of trust infrastructure for AI and machines, helping enterprises and government agencies protect digital interactions through cryptographic identities. The Associate Technical Account Manager supports post-sale technical relationships for customer accounts, assists with solution adoption, coordinates issue resolution, monitors account health, and contributes to positive customer outcomes.
Responsibilities
- Support a portfolio of customer accounts by assisting with post-sale technical relationship activities and routine follow-up actions
- Help customers adopt and use company solutions by providing guidance on standard processes, product functionality, and next steps
- Respond to routine customer questions and technical requests, escalating more complex issues to senior team members as appropriate
- Monitor customer activity, support cases, and usage trends to identify basic risks, follow-up needs, or adoption gaps
- Coordinate with internal teams, including Support, Customer Success, Product, and Engineering, to help drive timely issue resolution
- Prepare customer meeting notes, status updates, and action items, ensuring accurate and timely documentation in internal systems
- Participate in customer onboarding, technical check-ins, and recurring account meetings alongside more senior Technical Account Managers
- Maintain a working understanding of customer environments, business goals, and common technical use cases
- Contribute to customer-facing documentation, internal knowledge resources, and process improvement efforts
- Demonstrate strong verbal and written communication skills in customer interactions, internal collaboration, and follow-up communications
Skills
- * Bachelor's degree or equivalent experience
- * Up to 2 years of related experience in technical account management, customer success, technical support, implementation support, solutions delivery, or a similar customer-facing technical role
- * General knowledge of enterprise software environments, customer support processes, and technical issue coordination is required
- * Foundational customer relationship management; technical aptitude; issue tracking and follow-up; organization and time management; CRM and case management tools; documentation skills; basic presentation skills; strong verbal and written communication skills; ability to explain routine technical concepts clearly and professionally
- * Ability to manage routine account activities under supervision; learn new technologies and products quickly; communicate clearly and professionally with customers and internal stakeholders; identify and escalate issues appropriately; maintain accurate documentation; follow established processes; manage multiple priorities in a structured environment
- Exposure to cybersecurity, PKI, certificate management, cloud platforms, networking, or infrastructure environments is preferred but not required
Benefits
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Company Overview
Company H1B Sponsorship