Note: The job is a remote job and is open to candidates in USA. Buckman is a global specialty chemical company serving the pulp and paper, leather, and water treatment sectors with innovative solutions and customer service. The Associate Sales Executive manages an assigned territory, maintains customer relationships, develops sales strategies, supports account growth, and provides technical and service support.
Responsibilities
- The Sales Executive position is responsible for managing assigned territory. Key responsibilities include overseeing and maintaining the relationship with the account to ensure customer satisfaction and address any issues that arise. The role involves developing and implementing sales strategies to increase revenue, preparing regular sales reports and forecasts to track performance, and informing strategic decisions. Providing exceptional customer service by responding promptly to inquiries and resolving any concerns is also a crucial part of the job
- Customer Satisfaction: Managing the relationship with the customer in a manner that makes Buckman attractive and prevents attrition
- Actions: Business reviews, service reports (customer requested subjects and frequency), customer entertainment (lunch, dinner, teams building exercises), providing savings projects, responding to service calls as needed, data mining for issues as requested
- Continuous improvement: Associate Sales Executives should bring savings projects to the customer to help improve their process (>10% of sales each year)
- Actions: proposing chemical and/or digital solutions to lower customers costs, identifying process changes and assisting customers with implementation, optimizing applications or process variables/controls
- Account Growth: Associate Sales Executive should reach annual sales targets by increasing volumes or obtaining new applications
- Actions: commercialing new applications, increasing volumes of existing applications to improve customer performance, working with sales manager to identify target applications
- Reporting/Service: Servicing the account in a manner that keeps the customer happy
- Actions: writing service reports, application testing and monitoring, business review with customers, process and application troubleshooting, responding to service calls, maintaining equipment
Skills
- Language: English
- Travel: Up to 60%
- * Education: Bachelor's Degree
- * Job Related Experience: 1 year or less
- * Talent development
- * Facilitation/training skills
- * Metrics/data analytics
- * Communication training
Benefits
- Remote work arrangement
Company Overview
Company H1B Sponsorship