Note: The job is a remote job and is open to candidates in USA. Glia is the #1 Banking AI platform, empowering community and regional financial institutions. The Associate Sales Engineer will support the sales team through technical discovery, product demonstrations, and integration planning, while gaining mentorship and exposure to the sales process.
Responsibilities
- Learn and deliver tailored product demonstrations that connect Glia’s Banking AI and Digital Customer Service capabilities to prospective customer needs and business outcomes
- Support technical discovery conversations to help understand prospects’ business processes, contact center architecture, and technical requirements
- Assist with proofs of concept (PoCs), technical validation, and integration planning throughout the sales process
- Manage technical responses for RFPs, RFIs, and security/compliance questionnaires with guidance from senior Sales Engineers
- Build and modify technical demo environments, applets, and working examples using APIs, JavaScript, HTML/CSS, webhooks, automation tools, and lightweight integrations
- Troubleshoot technical questions, payload configurations, and integration challenges alongside experienced Sales Engineers and cross-functional partners
- Develop reusable demo assets, integration applets, technical documentation, and internal process improvements
- Collaborate with Sales, Product, Engineering, Implementation, and Customer Success teams to support prospective customers and advocate for their requirements
- Continuously build expertise in sales engineering methodology, discovery techniques, presentation skills, and enterprise software sales
- Learn and effectively use Glia’s customer stories, case studies, and sales resources throughout the sales process
- Build strong relationships with prospects and help create a thoughtful, consultative customer experience
Skills
- 1–3 years of experience in a technical, customer-facing role such as implementation engineering, technical consulting, solutions consulting, professional services, application support, customer engineering, or sales engineering
- Hands-on coding experience and comfort building or modifying working examples using JavaScript and HTML/CSS
- Experience working with REST APIs, webhooks, integrations, authentication, payloads, error handling, or technical troubleshooting
- Experience creating technical artifacts such as automation scripts, integration applets, serverless functions, lightweight services, or proofs of concept
- Strong communication skills, including the ability to ask thoughtful questions, explain technical concepts, and connect them to customer needs and business outcomes
- Curiosity, coachability, and a strong desire to develop sales engineering, demonstration, and customer-facing skills
- Ability to collaborate effectively and seek guidance when navigating unfamiliar or complex technical challenges
- Experience working with or supporting B2B SaaS products, ideally within sales, service, customer experience, or workflow environments
- Previous experience supporting demonstrations, proofs of concept, technical discovery, RFP responses, or pre-sales activities
- Background or familiarity with financial technology (FinTech), banking software, contact center, customer experience, telephony, SIP, or VoIP technologies
- A computer science degree, technical degree, coding bootcamp, or other formal technical training
- Experience with cloud platforms, serverless technologies, APIs, web applications, or integration platforms (e.g., Postman, Zapier, Workato)
- Experience working with enterprise customers or cross-functional technical teams
Benefits
- Stock options and competitive salary
- Professional development support, including trainings, courses, conferences, and books
- Access to the latest tools and equipment you’ll need
- Sports compensation and reimbursement for therapy and counseling sessions
- Team events, including annual employee awards, internal hackathons, and events ranging from cooking activities to the Glia Olympic Games
- A diverse, international team representing 25 countries
Company Overview
Company H1B Sponsorship