Note: The job is a remote job and is open to candidates in USA. Nexthink is hiring an Associate Professional Services Consultant to launch and develop a consulting career while working directly with enterprise customers. The role involves understanding customer challenges, designing and deploying Nexthink solutions, supporting adoption, and building technical and consulting expertise through mentorship.
Responsibilities
- Partner with customer teams to understand their business challenges and define how Nexthink solves them
- Lead workshops and consultative sessions that build trust and position you as a knowledgeable, customer-focused resource
- Translate customer needs into clear, actionable use cases and solution designs
- Guide customers through adoption, ensuring they realize measurable value from Nexthink
- Configure and deploy Nexthink solutions aligned with customer requirements and best practices
- Build dashboards, investigations, alerts, and automations that deliver business impact
- Analyze endpoint data to generate insights and optimize solutions
- Troubleshoot issues using structured problem-solving methods—with mentorship and resources behind you
- Document configurations and solution designs clearly for customer knowledge transfer
- Learn from seasoned consultants through direct collaboration, pair engagements, and mentorship
- Build technical depth through hands-on experience and structured training
- Continuously refine your problem-solving, communication, and customer management skills
- Contribute to a supportive team culture where your success and development are priorities
Skills
- * Customer-First Mindset: You genuinely care about solving customer problems and are energized by direct customer interaction
- * Service Orientation: You take ownership, follow through, and measure success by customer outcomes
- * Technical Curiosity: You're comfortable troubleshooting, learning quickly, and diving into technical details
- * Communication Skills: You can explain technical concepts clearly to non-technical audiences and listen actively to customer needs
- * Growth Mindset: You embrace learning, welcome feedback, and see challenges as opportunities to develop
- * 1–2 years of IT, technical support, or business-focused technology experience (consulting, support, IT operations, systems administration, etc.)
- * Hands-on familiarity with DEX (Digital Employee Experience) concepts as a user—you understand how endpoint and application performance impacts employees
- * Baseline EUC (End-User Computing) knowledge at any level—whether Windows, endpoint management, or basic system support
- * Proven ability to communicate technical information clearly to business and IT stakeholders
- * Customer-facing consulting or advisory experience
- * Prior consulting, PSA tools, or project management exposure
- * Scripting or API integration experience
- * Experience with analytics or data interpretation
Benefits
- 100% covered company benefits: health, dental, and vision
- Access to life insurance, long-term disability, and accidental death/personal loss coverage
- Flexible hours
- Unlimited paid time off, on top of 15 days of holidays
- 11 company-paid holidays
- 3 extra days for volunteering
- Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration
- Free access to professional training platforms
- Up to 16 weeks of paid leave for birthing parents/primary caregivers and 6 weeks for secondary caregivers
- 401(k) plan featuring up to 4% company matching contributions, vesting immediately
- Bonuses for referring successful hires after three months of continuous employment
- May also include a commission or performance bonus plan
- Additional opportunity to earn commissions above the stated OTE range
Company Overview