Note: The job is a remote job and is open to candidates in USA. ICF is a global advisory and technology services provider that helps clients solve complex challenges through expertise and technology. The Associate Operations Specialist will support utility energy efficiency and environmental programs by coordinating project execution, reviewing applications for compliance, analyzing operations, and collaborating with cross-functional teams and customers.
Responsibilities
- Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed
- Develop and share best practices across the team and organization
- Collaborate with IT, Reporting, Marketing, and Customer Care teams
- Conduct analyses to identify trends, issues, and opportunities for improvement
- Assist with processing incoming project applications
- Review project application forms and submittals to ensure compliance with program policies and procedures
- Assign project applications for further processing and review per program policies and procedures
- Assist with customer and contractor inquiries
- Coordinate quality control follow-up on project inspections and customer surveys as appropriate
Skills
- To support our growth, we are seeking candidates with an interest in utility energy efficiency programs and knowledge of energy-efficient technologies associated with commercial building systems
- * Bachelor's degree in a relevant field or Associates degree with 2+ years of work experience
- * Strong time management, communication, and organization skills
- * Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel
- * Outstanding analytical, writing, and communication skills
- * Energy Program Operations: Understanding of utility-sponsored energy efficiency programs and commercial building technologies
- * Process & Compliance Review: Skilled in reviewing project applications and ensuring adherence to program policies and procedures
- * Cross-Functional Collaboration: Experience working with IT, Reporting, Marketing, and Customer Care teams to support program delivery
- * Analytical Thinking: Ability to identify trends and opportunities for improvement through data analysis
- * Customer & Contractor Support: Capable of handling inquiries and coordinating follow-ups for inspections and surveys
- * Technical Proficiency: Strong skills in Microsoft Excel and Office Suite; familiarity with Power BI, SharePoint Lists, and Power Automate
- * Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets)
- * Experience with Power BI (or similar data visualization tool)
- * Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate
Benefits
- Hybrid/Remote work arrangement
Company Overview
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