Note: The job is a remote job and is open to candidates in USA. Oscar Health is a health insurance company built around a full-stack technology platform and focused on serving its members. The Associate Manager, Provider Operations coaches and develops a team, partners with internal and external stakeholders to improve productivity and process efficiency, analyzes team performance metrics, and manages reporting and operational improvements.
Responsibilities
- Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies
- Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives
- Conduct root-cause analysis on systemic issues and construct action plans to address
- Maintains, analyzes, and communicates reporting on assigned team KPIs. Track monthly and quarterly to meet departmental objectives
- Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks
- Compliance with all applicable laws and regulations
- Other duties as assigned
Skills
- * 3+ years of direct people management experience
- * 2+ years of experience in an operations role supporting production teams
- * 1+ year experience using data to drive decision making and continuous improvement
- * 3+ of Provider data experience with health insurance company (Prior healthcare or insurance-related experience )
- * Strong proficiency navigating Excel/Google Sheets, JIRA, and/or SQL
- This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events
- * Experience using analytics tools and reporting (Tableau, Looker, Periscope, etc.) to read, interpret and action upon data
- * Experience supporting process improvement initiatives cross-functionally
- * Bachelor's Degree
- * Operational Excellence Certification (Lean Six Sigma or similar)
Benefits
- Remote position, open to candidates who reside in Arizona, Florida, Georgia, or Texas; daily work completed from your home office
- Occasional travel may be required for team meetings and company events
- Employee benefits
- Participation in Oscar's unlimited vacation program
- Annual performance bonuses
- Medical, dental, and vision benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Life and disability insurance
- Paid wellness time and reimbursements
Company Overview
Company H1B Sponsorship