Note: The job is a remote job and is open to candidates in USA. Progressive Insurance is hiring an Associate Manager of Legal Systems to lead the people, portfolio delivery, and operational support for systems used by Corporate Legal. The role manages and develops business systems consultants, partners on portfolio strategy and budgets, and works with Legal, IT, and vendors to support effective delivery and ongoing operations.
Responsibilities
- You’ll manage the people, portfolio delivery, and operational support behind the systems Corporate Legal relies on
- You’ll manage and develop business systems consultants while providing the leadership, guidance, and oversight needed to help the team deliver high-quality solutions and support
- You’ll partner with Legal Systems leadership on portfolio strategy, priorities, roadmaps, and overall direction
- You’ll managethe portfolio and budget day-to-day and ensure strong support models, standards, and best practices are established and consistently followed
- You’ll combine people and portfolio leadership with hands-on business systems expertise, allowing you to guide and review complex work, navigate escalations and decisions, and step in to lead initiatives
- You’ll also work closely with Corporate Legal leaders, Legal Operations, Legal IT, and vendors to build alignment, navigate competing priorities, and support effective delivery and ongoing operations across the portfolio
Skills
- A minimum of eight years experience in business systems (e.g., systems integration, implementing technology solutions, project management, process design and optimization, testing and troubleshooting systems, training and supporting users, ensuring compliance and security, gathering and documenting requirements)
- Bachelor's degree or higher and a minimum of five years experience in business systems (e.g., systems integration, implementing technology solutions, project management, process design and optimization, testing and troubleshooting systems, training and supporting users, ensuring compliance and security, gathering and documenting requirements)
- Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role
- People leadership experience, focused on coaching, employee development, and building team capability
- Lead-level business systems consulting experience, with the ability to guide and review complex systems work, coach others through requirements and solution development, provide recommendations, manage escalations, and directly lead complex initiatives
- Experience providing day-to-day operational, delivery, and financial leadership across a systems portfolio, including managing priorities, roadmaps, budgets, support models, standards, best practices, vendors, contracts and renewals, and security and risk reviews
- Strong stakeholder and executive communication skills, with experience influencing leaders and partners, building alignment across business, Legal, IT, Sourcing, compliance, and vendor partners, and navigating competing priorities, ambiguity, and complex decisions to drive adoption
- Experience supporting Corporate Legal, compliance, or other complex SaaS business systems in environments with significant operational, risk, or compliance considerations
Benefits
- Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
- Onsite gym & healthcare at large locations
- Remote position with occasional travel to Cleveland, OH for meetings and/or training
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