Note: The job is a remote job and is open to candidates in USA. Progressive is hiring an Associate Manager of Forensics & eDiscovery Systems to lead the team, portfolio delivery, and operational support for its Forensics and eDiscovery systems. The role oversees business systems consultants, portfolio strategy and budget, operational practices, complex work and escalations, and collaboration with Legal and business partners, vendors, and sponsors.
Responsibilities
- You’ll lead the people, portfolio delivery, and operational support for Forensics and eDiscovery
- You’ll manage and develop business systems consultants while providing the leadership, guidance, and oversight to support a complex portfolio of eDiscovery and forensic technologies
- You’ll partner with Legal Systems leadership on portfolio strategy, priorities, roadmaps, and overall direction
- You’ll manage the portfolio and budget daily and build the foundational practices to support scalable, resilient operations
- This includes clear ownership and support models, documentation standards, vendor and release practices, and continuity planning
- In this role, you’ll guide and review complex work, navigate escalations and decisions, and lead initiatives when needed
- You’ll work closely with Corporate Investigations, Litigation and eDiscovery, Legal Operations, Legal IT, vendors, and business sponsors to build alignment, navigate competing priorities, and support effective delivery and ongoing operations across the portfolio
Skills
- A minimum of eight years experience in business systems (e.g., systems integration, implementing technology solutions, project management, process design and optimization, testing and troubleshooting systems, training and supporting users, ensuring compliance and security, gathering and documenting requirements)
- {OR} Bachelor's degree or higher and a minimum of five years experience in business systems (e.g., systems integration, implementing technology solutions, project management, process design and optimization, testing and troubleshooting systems, training and supporting users, ensuring compliance and security, gathering and documenting requirements)
- Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role
- People leadership experience, focused on coaching, employee development, and building team capability
- Lead-level business systems consulting experience, with the ability to guide and review complex systems work, coach others through requirements and solution development, provide recommendations, manage escalations, and directly lead complex initiatives
- Working knowledge of eDiscovery technologies and processes, including the Electronic Discovery Reference Model (EDRM), electronically stored information (ESI), legal hold, preservation, collection, review, and production
- Strong stakeholder and executive communication skills, with experience influencing leaders and partners, building alignment across business, Legal, IT, Sourcing, compliance, and vendor partners, and navigating competing priorities, ambiguity, and complex decisions to drive adoption
- Experience supporting eDiscovery, forensic, compliance, or other complex SaaS business systems in environments with significant operational, risk, or compliance considerations
Benefits
- Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable
- Short & long-term disability
- Parental & family leave
- Military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
- Onsite gym & healthcare at large locations
- Remote position with occasional travel to Cleveland, OH for meetings and/or training
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