Note: The job is a remote job and is open to candidates in USA. ProAmpac is a global leader in flexible packaging and is looking for an experienced, detail-oriented, enthusiastic Inside Sales Associate who excels in a fast-paced environment and is driven by continuous learning and growth. The role involves responding to customer inquiries, managing client relationships, and contributing to sales strategies and forecasts.
Responsibilities
- Responds to incoming customer calls and inquiries regarding product offerings. Develops relationships to cultivate new business or refers customers to appropriate National Account Manager
- Proactively makes customer calls and identifies and executes revenue enhancing strategic partnerships. Manages, renews and upsells existing clients. Keeps other team members informed of customer issues (complaints, late orders, pricing changes, etc.)
- Prepares monthly and annual budgets and forecasts and other reports, enters data into company software. Reviews major customer forecasting information and keeps the Sales Teams abreast of any changes – customer intelligence
- Responds to RFPs with a high degree of detail in a timely manner. Negotiates on price, service and terms. Communicates with customers and internal suppliers to provide product or service quotations and lead times
- Utilizes historical knowledge of Company operations, profitability guidelines and computer quoting model to develop cost/profit analysis of products; reviews and negotiates pricing depending on raw material costing
- Appropriately manages customer complaints and returns with Customer Service and Quality department
- Communicates with Graphics for customers and Sales to reduce aged inventory
- May assist with trade shows and market specific marketing activity, company promotional events, and outside company sales gatherings
- Participate in training sessions, meetings, skill building and professional development classes
- Demonstrates appropriate attitude in all dealings with coworkers, customers, and suppliers
- All other duties as assigned
Skills
- College degree required, plus a minimum of 5 years of phone based Inside Sales experience or 3 years of Outside Sales experience preferably in a manufacturing or industrial environment, or an equivalent combination of education and experience
- Solid working knowledge of sales processes and related manufacturing
- Experience using Microsoft Office Suite (Word, Excel, Power Point), Visio, Teams and Outlook
- Maintains strict confidentiality and protects privacy of confidential/sensitive information
- Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines
- Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients
- Proactive; exercises sound judgment and decision making; able to identify problems and needs and develop solutions and/or options
- Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment
- Occasional travel may be required
Benefits
- Bonuses and incentives that reward employees for their contributions.
- Outstanding Benefits (Full-time employees):
- Competitive wages, shift premiums, promotions from within
- 11 paid holidays & Great Paid time off (vacation)
- Employer paid life insurance
- Excellent 401k Match
- Wellness program that re
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