Note: The job is a remote job and is open to candidates in USA. CONSTANT is an award-winning emergency and crisis management firm dedicated to making the world a safer place through innovative training and emergency management solutions. The Associate II will lead training development and revision projects, manage client relationships and project workstreams, apply instructional systems design and adult learning expertise, and supervise and mentor team members.
Responsibilities
- Oversee training development projects, reviewing content for adherence to technical specifications
- Produce high-quality deliverables based on contractual and internal process requirements
- Manage multiple workstreams simultaneously, effectively managing time and available resources to deliver courses on time without sacrificing quality
- Estimate level of effort for proposed course revisions, proactively communicating and mitigating any deviations to stay within allotted training budget
- Use technology-including automations and AI-responsibly and effectively to increase efficiency, quality, and team coordination while not substituting human judgement
- Lead client communications on assigned courses, communicating proactively and professionally to align expectations and maintain trust
- Maintain a high standard of client satisfaction by ensuring timely, high-quality, and error-free work that aligns with client needs
- Anticipate client needs and help shape project approaches that support long‑term client success
- Apply instructional systems design and adult learning expertise to increase interactivity among assigned courses and strengthen learning outcomes
- Leverage project management skills to manage deadlines, anticipate risk, and practice effective time management
- Develop and apply functional knowledge of Federal emergency management roles to support training development, working with government and contractor SMEs
- Support capability growth by training others, sharing best practices, and mentoring early-career team members
- Manage multiple project team members by aligning expectations, building processes, balancing workloads, and ensuring 360-degree feedback that is timely, candid, and supportive
- Manage other team members as assigned, serving as a mentor, ensuring clear expectations across workstreams, advising on performance and growth, and managing administrative tasks like timesheets and formal performance management
- Communicate project risks and challenges and recommend thoughtful solutions
- Practice emotional intelligence: listening to understand, adapting communication styles, and demonstrating respect for differing perspectives
Skills
- * Bachelor's degree or equivalent experience
- * 7+ years of experience in professional service delivery; a master's degree may substitute for experience
- * 2+ years experience working as a government contractor directly managing client interactions and satisfaction
- * 4+ years of Project Management experience (managing multiple priorities & competing deadlines as well as cross functional teams)
- * Proficiency in e-learning tools such as Articulate
- * 2-4 years of supervisory experience
- * 3-5 years of on-the-ground Instructional systems design experience
- * Excellent communication, writing, and facilitation skills
- * Must reside in one of the following states: AL, CA, CO, DC, FL, GA, IL, MD, MI, MO, NC, NJ, NM, NY, OH, PA, TN, TX
- * Proficiency in MS 365 suite
- * Ability to travel approximately 20%
- * Ability to pass Federal background investigations
- * Direct experience with the Federal Emergency Management Agency (FEMA) and/or emergency management-specific training and curriculum development
- * Project Management Professional (PMP) certification
- * Certified Emergency Manager (CEM)
Benefits
- Meaningful work on a high-performing team
- Opportunities to grow with a rapidly expanding company
- Welcoming, collaborative, and flexible work environment
- Healthcare
- Retirement plans
- Bonuses based on company and individual performance
- Flexible paid time off
Company Overview