Note: The job is a remote job and is open to candidates in USA. The College Board is a mission-driven nonprofit organization focused on expanding educational and career opportunities for students. The Associate Director, Product Development Program Manager, Digital Assessments supports the technical readiness and delivery of digital assessment pilots and research studies through project coordination, platform testing, validation, documentation, and quality control.
Responsibilities
- Provide structured technical and operational support for pilots and research studies, including environment validation, configuration checks, and follow-up documentation
- Confirm readiness of system components prior to pilot launch by executing predefined validation steps and reporting findings clearly
- Execute pilot and study readiness tasks—including material preparation, device validation, participant communications, and documentation management—to ensure operational preparedness and smooth administration
- Support pilots and studies during live administration (virtually or onsite), assisting with coordination, troubleshooting, and real-time issue management to ensure smooth execution
- Partner with PDPM, product, and technology teams to ensure pilot feedback is captured comprehensively and reflected in post-pilot documentation
- Execute defined technical workstream tasks in support of Digital Assessment Platform initiatives under the direction of senior PDPM staff
- Carry out Smoke Testing activities for AP and CRA administrations, ensuring all test cases, configurations, and validation steps are executed thoroughly and documented accurately
- Follow established project plans and testing strategies, maintaining detailed tracking artifacts including test logs, validation documentation, and defect reports
- Escalate risks, inconsistencies, and defects promptly with clear documentation and recommended next steps
- Ensure assigned deliverables meet established quality standards prior to review or handoff
- Apply a detail-oriented, quality-first approach to all assigned workstreams, ensuring completeness, accuracy, and traceability of documentation
- Utilize standardized checklists, validation protocols, and quality controls to reduce operational risk and prevent avoidable defects
- Contribute to retrospectives by identifying execution-level improvement opportunities and process gaps
- Continuously refine personal workflows to improve efficiency, clarity, and reliability of outputs
Skills
- Bachelor's degree or equivalent combination of education and experience
- 2–4 years of relevant experience in project coordination, technical operations, digital product support, QA/testing support, or assessment delivery
- Experience executing defined project plans with attention to detail, including maintaining documentation, tracking tasks, and supporting validation or testing activities
- Demonstrated ability to identify issues, document defects or risks clearly, and escalate appropriately
- Strong written and verbal communication skills, including experience preparing status updates, meeting notes, and structured documentation
- Proficiency in MS Office Suite; familiarity with JIRA, Smartsheet, or similar tracking and project management tools
- The ability to travel up to 12 times per year (about once per month) to College Board offices or on behalf of College Board business
- Authorization to work in the United States
- Location in the Northeastern or Mid-Atlantic United States, as travel will largely focus in these areas
- Experience supporting digital assessment, education technology, platform testing, or technical validation activities
- Familiarity with structured testing processes, defect tracking workflows, or quality assurance practices
- Experience working in cross-functional environments with product and technology teams
- Exposure to Agile or iterative delivery environments
- Demonstrated attention to detail and ability to manage multiple assigned tasks while maintaining quality and accuracy
- This role requires the ability to lift up to 25 lbs, stand for extended periods (up to 4 hours at a time), and occasionally bend, reach, or kneel to complete job duties
Benefits
- This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).
- Annual bonuses and opportunities for merit-based raises and promotions
- A mission-driven workplace where your impact matters
- A team that invests in your development and success
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