Note: The job is a remote job and is open to candidates in USA. Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. The Associate Director, Account Management will lead and scale the Account Management team, driving expansion revenue across SMB and mid-market customers. This people-management role focuses on coaching, performance management, operating systems, forecasting, and cross-functional collaboration to build a high-performing revenue organization.
Responsibilities
- Lead, coach, and develop a team of Account Managers and Team Leads responsible for upsell, cross-sell, and expansion revenue
- Own team performance against revenue, pipeline, activity, and forecast targets
- Build clear operating rhythms around 1:1s, pipeline reviews, deal reviews, forecasting, and performance management
- Translate company goals into measurable frontline behaviors and hold the team accountable to executing them consistently
- Use CRM data, dashboards, call reviews, and direct observation to identify performance gaps and coach reps to improve
- Build and refine repeatable sales plays, account planning frameworks, outreach strategies, and team processes
- Address underperformance quickly and directly while developing and retaining high performers
- Partner with Client Success, Sales, Revenue Operations, and Product to improve account expansion strategy and execution
- Hire, onboard, and ramp additional Account Managers as the team grows
Skills
- 5+ years of experience in Account Management, Sales, or another quota-carrying B2B SaaS revenue role
- 2+ years of direct people-management experience leading quota-carrying revenue professionals
- Demonstrated success leading a team to achieve or exceed revenue targets
- Strong track record of coaching and improving frontline seller performance
- Excellent pipeline management, forecasting, and revenue analytics skills
- Proven ability to build systems, processes, and operating rhythms that drive consistent execution
- High standards for accountability and comfort having direct performance conversations
- Highly organized, analytical, resourceful, and comfortable operating in a fast-paced startup environment
- Proficient with CRM tools, preferably HubSpot, and analytics dashboards
- Experience building or scaling an Account Management or customer expansion team
- Experience managing upsell and cross-sell motions within an existing customer base
- Familiarity with healthcare, particularly PT/OT/SLP practices
- Experience with HubSpot, Google Workspace, LLMs, or similar productivity and analytics tools
Benefits
- Remote/hybrid environment
- Potential equity compensation for outstanding performance
- Flexible PTO
- Company-wide sponsored lunches
- Company paid disability and life insurance benefits
- Company paid family and medical leave
- Medical, dental, and vision insurance benefits
- Discounted pet insurance
- FSA/DCA and commuter benefits
- 401k
- Complimentary subscription to digital fitness classes and wellness content
- Recovery suite at HQ – includes a cold plunge, sauna, and shower
Company Overview