Note: The job is a remote job and is open to candidates in USA. TeamDynamix is seeking a highly organized, data-driven Associate Customer Success Manager to drive retention and growth within an established book of business. This role focuses on managing a large volume of accounts through technology-driven engagement models, leveraging automation and data insights to ensure customer success.
Responsibilities
- Portfolio Management: Own the commercial health of a large portfolio of customers using tech-touch (low-touch) and semi-automated engagement strategies. This includes regular interactions through phone and web meetings, such as Zoom or Microsoft Teams, to provide guidance and support
- The Renewal Engine: Drive the end-to-end renewal lifecycle, managing outreach and negotiations to ensure high retention rates and on-time contract execution
- Growth Discovery: Monitor customer health scores and usage data to identify "at-risk" accounts for intervention and "high-potential" accounts for product expansion
- Lead Qualification: Identify customers ready for broader solutions and facilitate seamless hand-offs to the appropriate sales or expansion teams
- Digital Outreach: Design, test, and optimize automated touchpoints (emails, in-app notifications, etc.) across the customer journey to drive adoption
- Data-Driven Triggers: Utilize customer behavior data and milestones to trigger personalized, automated outreach that provides value at the right time
- Feedback Loops: Continuously improve the digital engagement model by analyzing campaign performance and customer feedback
- Ecosystem Alignment: Partner with Marketing, Product, and Sales to ensure a seamless and consistent customer experience
- Content Creation: Collaborate with internal teams to deliver education resources, such as knowledge base articles, video tutorials, and newsletters
- Strategic Insights: Provide "voice of the customer" data to the Product team to inform the roadmap and support accurate renewal forecasting
Skills
- 1–3 years in Customer Success, Account Management, or Sales Operations, ideally within a SaaS environment
- Exceptionally disciplined and self-motivated
- Possess the 'air traffic control' skills required to manage a high volume of accounts and deadlines without oversight
- Comfortable working with CRM tools (Salesforce)
- Enjoy using data to tell a story and drive action
- Ability to write concise, engaging digital content
- Conduct professional commercial conversations during the renewal process
- Always looking for ways to 'automate the routine' so you can focus on high-value interventions
Benefits
- Comprehensive health insurance plans.
- Wellness programs that promote physical and mental well-being.
- Traditional and Roth 401(k) savings options with company match.
- Remote-first with flexible working hours.
- Prioritized work-life balance, with 15 observed days off in addition to PTO.
- Family-friendly policies including paid parental leave.
- Paid life insurance, short-term, and long-term disability insurance.
- Regular acknowledgement of achievements with recognition programs.
- Counseling services and resources for personal and professional challenges.
- Transparent communication about company goals, strategy, and performance.
- Regular feedback sessions and performance reviews.
- Anti-bias and anti-harassment training programs.
- Trust and autonomy in decision-making within your role.
- Work environment that encourages you to be your authentic self.
- Flat management structure with approachable leaders who want to hear your feedback.
Company Overview