Note: The job is a remote job and is open to candidates in USA. Deel is an all-in-one payroll and HR platform for global teams. The Associate Customer Operations Manager manages high volumes of customer accounts, builds foundational relationships, supports responsive service delivery, and develops operational excellence through platform proficiency and process adherence.
Responsibilities
- Manage and prioritize high volumes of customer requests across multiple accounts, ensuring timely resolution and customer satisfaction
- Build relationships with assigned customer accounts by understanding their needs, identifying issues early, and providing responsive support
- Train and enable customers on Deel platform functionality, payroll processes, and best practices to maximize their product adoption
- Identify and escalate risks that may lead to customer churn; coordinate with team members to resolve issues
- Coordinate with internal stakeholders (HR, payroll, support teams) to ensure proper request handling and delivery
- Be the voice of the customer by collecting feedback on product features and sharing insights with support and product teams
Skills
- 1-3+ years of experience, can be in any customer facing role, support, operations, customer success
- Ability to manage and prioritize high volumes of customer requests
- Have previous experience in at least one of the following: fast-growth startup, payroll company, top-tier consulting, investment banking, private equity
- A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them
- Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren't deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
- Have a strong analytical foundation with the ability to manipulate and synthesize data
Benefits
- Full-time employees in the United States receive a variety of benefits while employed at Deel.
- Health Insurance Effective from Day 1 (Medical, Dental, & Vision)
- 401k Retirement Plan
- Disability Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Flexible Savings Account (FSA)
- Flexible time off (PTO)
- 12 paid holidays per year
- Parental leave: 16 weeks for the birthing parent and 8 weeks for the non-birthing parent
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- Optional flexible working office membership, with IWG
Company Overview
Company H1B Sponsorship