Note: The job is a remote job and is open to candidates in USA. Republic Services is a leader in the environmental services industry, providing recycling, waste, special waste, hazardous waste, and field services. The Associate Account Manager Team Lead supports customer retention activities, maintains an existing book of business, assists with onboarding and mentoring new hires, handles urgent customer concerns, and promotes customer retention and profitability.
Responsibilities
- Prepares agendas and/or actively participates in weekly planning meetings, team huddles, reinforcement trainings, weekly meetings with their Supervisor and skip level meetings with Area Retention Manager
- Support Supervisor with escalation requests, case management, and other business management requirements for open books of business/new hires
- Support Supervisor with new hire onboarding and mentorship
- Provides shadowing to prospective internal candidates
- Participates in focus groups for AAM Feedback for the Team
- Fulfills daily/weekly/monthly AAM expectations with existing book of business, as outlined
- Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate
- Responds to all cancellation requests in alignment with the established escalation policy
- Proactively communicates with or responds to customers in support of company pricing initiatives
- Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals
- Responsible for capturing customer emails, minimizing rate restrictions and customer credits
- Increases customer penetration by selling full suite of Republic Services products
- Regularly meets with Supervisor to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships
- Performs other job-related duties as assigned
Skills
- High school diploma or G.E.D. (Required)
- Minimum of 1 year of customer service experience. (Required)
- Waste or transportation industry experience
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
Company Overview