Note: The job is a remote job and is open to candidates in USA. HealthMerch partners with healthcare organizations to provide products that help them build trust within their communities. They are seeking an Associate Account Manager who is early in their sales career and eager to learn the business while managing accounts and generating revenue.
Responsibilities
- Work a starter portfolio of house accounts and inbound leads, with a first-year revenue target we'll set together
- Respond to every inbound lead fast. Speed to lead is one of your five numbers, and the standard is under an hour
- Run proactive outreach by phone, email, and video to surface marketing calendars, upcoming events, and new project opportunities
- Manage your pipeline cleanly so nothing falls through the cracks
- Quote, source, and present branded merchandise that fits each client's brand, budget, and mission, with a senior teammate reviewing your work while you learn
- Build ideation decks and product recommendations that feel thoughtful, not templated
- Put in the reps: set aside time every day to get deeper into the catalog, the suppliers, and the system. The people who practice are the people who get promoted
- Coordinate with our internal team, suppliers, and outside partners from quote to delivery
- Represent HealthMerch at client meetings, trade shows, and industry events (4 to 7 conferences a year, averaging 8 to 15 travel days)
- Close the loop on every project, every time. No 'I think it shipped.' You confirm it's done, and it matched expectations
- Answering a new inbound lead within the hour and booking a discovery call
- Calling an account to ask about their fall outreach calendar
- Building a three-option proposal with a senior AM checking your pricing
- Reviewing a mockup with our design team before it goes to the client
- Updating your pipeline so Monday's check-in takes five minutes
- Ending the day with clean lists, completed follow-ups, and no open loops
Skills
- 1 to 2 years in a customer-facing role: sales, retail, hospitality, customer success, fundraising, or similar
- Strong written and verbal communication (required)
- Energy, curiosity, and the discipline to follow through on every single thing you say you'll do
- Promotional products, print, or agency experience (a plus, not a requirement)
- Comfort learning new software quickly. We run on ClickUp, HubSpot, Slack, and Microsoft
Benefits
- Competitive base salary plus uncapped commission, with first-year on-target earnings designed to grow every year you do
- Full-time, W-2, remote (US-based)
- 20 days of PTO per year: 7 paid company holidays plus 13 earned PTO days
- Health insurance (or a health insurance stipend)
- 401(k) with company match
- Paid training, a defined promotion path (Associate Account Manager to Account Manager to Senior Account Manager to Strategic Account Manager)
Company Overview