Note: The job is a remote job and is open to candidates in USA. St. Mary's Home is a residential facility dedicated to supporting individuals with intellectual disabilities and complex medical conditions. The Assistant Program Manager is responsible for ensuring a therapeutic environment while supervising Direct Support Professional staff and managing individual support plans. This role emphasizes collaboration, compliance with regulations, and fostering a person-centered approach to care.
Responsibilities
- Monitors Home activities to ensure provision of active treatment, completion of health and hygiene supports, appropriate supervision levels, and a safe, compassionate, and person-centered environment
- Provides direct supervision to DSPs and Team Leaders and ensures development and adherence to a structured yet flexible daily schedule that promotes engagement and meaningful activities
- Reviews and adjusts daily staffing schedules, including managing call-outs, to ensure adequate staffing ratios and regulatory compliance while maintaining a collaborative and solution-focused approach
- Promptly communicates health concerns to Nurses and works collaboratively to protect resident health and safety
- Develops and posts transportation assignments to ensure safe and timely attendance at appointments
- Assists in personnel management, including interviewing applicants, conducting evaluations, facilitating teamwork and meetings, creating job descriptions, delegating tasks, encouraging effective communication, resolving conflicts respectfully, and maintaining performance management documentation
- Provides engaged and supportive supervision, observing and coaching DSPs in the proper implementation of ISPs
- Enhances DSP performance through effective communication, mentorship, encouragement of professional growth, teamwork, and constructive feedback delivered with kindness and respect
- Serves as a positive role model and ambassador of St. Mary’s Home at all times
- Interacts with residents using age-appropriate language and voice tone, fostering dignity, choice, and joy
- Communicates concerns to supervisors promptly and follows the chain of supervision in a collaborative and solutions-driven manner
- Coordinates and participates in DSP training and in-services to support high-quality, person-centered care
- Provides direction to Team Leaders to ensure equitable assignments and compliance with policies and guidelines
- Notifies the Support Coordinator/QIDP of any concerns with ISP implementation or documentation
- Collaborates with Nursing Supervisors to ensure medical supports are delivered effectively and respectfully
- Maintains accurate staff training records and supervision documentation
- Updates DSP schedules using approved systems
- Assists in reconciling timecards and ensuring timely payroll submission
- Responds calmly and effectively to emergencies, following established policies and demonstrating engaged leadership. Conducts emergency drills as directed
- Maintains the workplace and equipment to high standards, promoting safety and pride in the environment
- Provides direct support as needed, including assistance with ADLs, behavioral supports, transfers, supervision, and adaptive equipment use
- Communicates with families and authorized representatives in a compassionate, tactful, and professional manner
- Attends required trainings to ensure performance measures
Skills
- High school diploma or equivalent required; three years of management experience preferred
- At least one year of experience working with persons with severe intellectual disabilities
- Ability to work independently and demonstrate self-direction
- Ability to follow written and oral instructions effectively
- Documented completion of Person-Centered Thinking training developed by The Learning Community for Person Centered Practices is required and available through employer
- Successful completion of the approved behavior and crisis management program at St. Mary
- Strong written and verbal communication skills; proficient with Microsoft Office and relevant systems
- Ability to sit, stand, and walk for variable periods
- Ability to lift up to 35 pounds independently
- Ability to meet vision, communication, and hearing requirements
- Ability to safely use lifting and mobility equipment
- College coursework or degree preferred
- Prior supervisory experience preferred
- Preference will be given to those who are also a Person-Centered Thinking Coach
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