Note: The job is a remote job and is open to candidates in USA. WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation serving clients across multiple industries. The Assistant Manager Human Resources supports employee relations, documentation, compliance, onboarding, performance management, benefits administration, workers’ compensation, recognition programs, and payroll coordination.
Responsibilities
- Maintains all employee and applicant documentation as dictated
- Manages and tracks all employee disciplinary action
- Assist with coaching, counseling and guiding managers before executing employee disciplinary actions
- Maintains and processes all Unemployment Notices of Entitlement and potential charges in a timely, efficient manner. Attends unemployment hearings when necessary
- Conducts new-employee orientations; monitors career-pathing program; and writes and places advertisements
- Acts as an employee relations specialist
- Maintains employee personnel files
- Maintains, updates HR portal
- Ensures compliance with USCIS Form I-9 Employment Eligibility Verification; periodically audits Forms I-9
- Distributes and monitors employee performance evaluations and ensures they are done in a timely manner (i.e., three months, six months, one year and yearly thereafter)
- Updates, monitors and maintains eligible salary adjustments/increases based on three- and six-month and one-year evaluations on HR portal
- Reports, maintains and monitors all workers' compensation case files; follows-up on open case
- Lead grant research and proposals
- When needed monitor employee eligibility for benefits plans. Reviews benefits with employees and processes enrollment, cancellation or changes
- Maintains and coordinates employee recognition programs and update organization portals with content
- Maintains high standards of confidentiality of all employee records and information
- Work closely with our Payroll Department to submit and reconcile payroll
Skills
- Bachelor's degree with 3–4 years of progressive HR experience ; or 7 years of relevant HR experience in lieu of a degree
- Demonstrated experience supporting HR functions such as employee relations, recruitment, onboarding, HR administration, recordkeeping, and responding to employee inquiries
- Strong proficiency with Microsoft Office applications , including Word, Excel, Outlook, and database or HR information systems (HRIS)
- Ability to efficiently operate standard office equipment, including computers, printers, scanners, copiers, and multi-line telephone systems
- Strong verbal and written communication, organization, attention to detail, and customer service skills
- Ability to handle confidential employee information with professionalism, discretion, and sound judgment
- Excellent communication, customer service, and active listening skills
- Strong spelling, typing, grammar, and written communication skills
- Ability to multitask, prioritize, and work effectively in a fast-paced environment
- Positive attitude, reliable attendance, and strong teamwork skills
- Receptive to feedback, coaching, and continuous learning
- Accountable, compassionate, and professional when handling sensitive matters
- While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary
- Able to work in a fast paced, noisy Call Center environment
- Able to have professional working relationships with various personalities
- Flexible, Adaptable to constant change, Ability to deal with stress
- Previous experience in a call center, high-volume customer service environment is highly preferred
- Bilingual in English and Spanish preferred
Benefits
- Remote work arrangement
- Performance-based bonuses, incentive pay, or commissions may be available in addition to base pay
Company Overview