Note: The job is a remote job and is open to candidates in USA. Chargeback 360 LLC is an industry-leading chargeback protection company seeking an energetic and collaborative Assistant Account Manager. The role involves providing support to the Account Management team by managing chargebacks, liaising with various departments, and ensuring customer satisfaction with their merchant accounts.
Responsibilities
- Primarily responsible for managing and reconciling open chargebacks/disputes on client accounts
- Liaise between accounts team, internal departments and customers regarding their merchant accounts
- Partner with internal departments (Sales, accountant managers, operations, etc.) to highlight and resolve open chargebacks
- Reach out to internal departments for assistance and rapid response regarding discrepancies with chargebacks
- Research and test merchant accounts descriptors
- Proper follow up with customers to resolve outstanding disputes and open tasks such as merchant portal login issues
- Request and validate backup paperwork from customers regarding their merchant accounts and chargebacks
- Data entry
- Other areas of responsibility as assigned
Skills
- Minimum 2 years of customer service, operational, or administrative experience
- Strong Excel skills
- Excellent verbal and written communication skills
- Proficiency in Microsoft Excel and Word
- Extremely organized and detail-oriented
- Must possess a high level of integrity and discretion
- Must be a team player
- BS/BA or equivalent combination of education and experience preferred but not required
Benefits
- Medical, vision, and dental insurance
- Paid-time off
- Paid holidays
- Discretionary annual bonuses
- Huge opportunity for growth
Company Overview