Note: The job is a remote job and is open to candidates in USA. Sanford Health is a rural health system dedicated to transforming the health care experience and expanding access to care. The Applications Support Analyst provides healthcare information system and application support, investigates and resolves incidents and service requests, supports training, and helps improve application workflows and reporting.
Responsibilities
- Incorporates appropriate presentation techniques to support and/or lead training sessions
- Researches, analyzes and makes recommendations for application workflow improvements
- Creates and analyzes reports created using multiple reporting mechanisms
- The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs
- Promotes and participates in a team approach
- Works with other departments and outside vendors
- Comfortable managing change with excellent problem solving skills
- Time management and prioritization of tasks on a daily basis
- Proficient verbal and written communication required
- Positive attitude and excellent customer service skills are expected
- Ability to communicate diplomatically across integrated teams
- Good interpersonal skills
- Proficiency with software such as word processing, spreadsheets, databases, and presentation software required
Skills
- Proficient verbal and written communication required
- Proficiency with software such as word processing, spreadsheets, databases, and presentation software required
- Bachelor's Degree required
- Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred
- When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful
- When applicable, possess knowledge in state and federal laws, rules and regulations
- Area of focus in Information Technology, Healthcare, Business, or related field preferred
- One year of relevant experience in application support, hardware or interface preferred
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