Note: The job is a remote job and is open to candidates in USA. 3M is a global company that supports collaboration across people, technologies, and products. The Applications Service Delivery Analytics Specialist will lead analytics, dashboard, reporting, data modeling, and automation solutions for Application Managed Services, while analyzing operational data and supporting governance, service transitions, and continuous improvement.
Responsibilities
- Leading the design, development, and continuous improvement of analytics, dashboards, and reporting solutions that provide visibility into Application Managed Services (AMS) operational performance, contractual service measures, and governance across managed service agreements
- Implementing data models, reporting processes, and automation that support service capacity planning and utilization, work execution (Jira), service level reporting, and operational performance metrics to improve efficiency and decision-making
- Determining meaningful trends, risks, and opportunities by analyzing service delivery data, translating complex operational information into actionable insights and recommendations for leadership, Service Delivery Owners, and operational stakeholders
- Supporting governance and continuous improvement by maintaining accurate service performance reporting, validating contractual metrics, preparing executive reporting, and partnering with Service Delivery leadership to drive continuous improvement across multiple managed service agreements
- Supporting major service transitions, agreement modifications, expanded cross-functional reporting opportunities, and other strategic operational events, as needed
Skills
- Bachelor's degree or higher (completed and verified prior to start)
- Five (5) years of experience developing analytics, reporting solutions, or operational performance metrics in an IT service management, program management office, application support, managed services, or similar environment in a private, public, government, or military environment
- Experience designing and maintaining dashboards, scorecards, and reporting using business intelligence and data visualization tools (e.g., Power BI)
- Experience analyzing complex operational data and translating findings into actionable insights for technical and business stakeholders
- Experience working with data from multiple enterprise systems to support operational governance, performance management, or service delivery
- This position has the possibility for remote work for candidates located more than 50-miles from 3M Global Headquarters in St. Paul, MN. Employees located within a commutable distance to 3M Global Headquarters must work on-site at least 4 days per week
- Travel: May include up to 5% domestic/international
- Relocation: Is not authorized
- Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)
- Ten (10) years of experience in IT service delivery, managed services, IT operations analytics, program management office, strategy office or enterprise application support in a private, public, government, or military environment
- Experience supporting Application Managed Services (AMS), ITIL-based service management, or outsourced service provider governance
- Experience with Jira, ITSM, Power BI, SQL, or similar reporting and analytics platforms
- Strong analytical, communication, collaboration, and problem-solving skills with the ability to influence stakeholders and drive continuous improvement
Benefits
- Variable incentive pay, if eligible
- Medical benefits, if eligible
- Dental benefits, if eligible
- Vision benefits, if eligible
- Health Savings Accounts, if eligible
- Health Care & Dependent Care Flexible Spending Accounts, if eligible
- Disability Benefits, if eligible
- Life Insurance, if eligible
- Voluntary Benefits, if eligible
- Paid Absences, if eligible
- Retirement Benefits, if eligible
- Possibility for remote work for candidates located more than 50 miles from 3M Global Headquarters in St. Paul, MN
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