Note: The job is a remote job and is open to candidates in USA. Evanhoe is seeking an experienced Application Systems Analyst II to support enterprise business applications. The role analyzes, configures, maintains, troubleshoots, and provides production support for applications while coordinating with business stakeholders, technical teams, developers, infrastructure teams, and vendors.
Responsibilities
- Analyze, support, and maintain enterprise business applications to ensure optimal performance and availability
- Serve as the primary point of contact for assigned applications and business units
- Troubleshoot and resolve application issues, system errors, and performance problems
- Perform root cause analysis and implement corrective actions
- Provide Tier II application support to end users
- Coordinate with developers, infrastructure teams, and vendors to resolve complex technical issues
- Monitor application health, availability, and performance using enterprise monitoring tools
- Configure and maintain enterprise applications based on business requirements
- Support application deployments, upgrades, patches, and enhancements
- Participate in software implementation and system integration projects
Skills
- **Required Clearance: Active**Public Trust
- **Certifications:** DoD 8570 Information Assurance Technical Level II (IAT Level II) Certification required
- **Required Education:** Highschool Diploma/GED
- **Required Experience:** 3–5 years of experience supporting enterprise business applications, systems analysis, or application administration
- Experience supporting commercial off-the-shelf (COTS) and/or custom applications, including Flexera FNMS (FlexNet Manager Suite)
- Experience troubleshooting application and system issues
- Working knowledge of the Software Development Life Cycle (SDLC)
- Bachelor's Degree
- Experience supporting Federal Government or public sector IT environments
- Experience with ServiceNow, Salesforce, Microsoft Dynamics, SharePoint, or other enterprise platforms
- Experience using IT Service Management (ITSM) tools such as ServiceNow, Jira, or Remedy
Benefits
- 401(k) with immediate vesting
- Paid Federal Holidays
- Tuition Reimbursement
- Medical Insurance, including Vision and Dental Insurance
- Employer-Paid Short-Term and Long-Term Disability
- Employer Paid Life Insurance
- Supplemental Life Insurance
- FSA/HSA Programs
- Commuter Benefits Program
- Adoption Assistance Program
- Employee Assistance Program (EAP)
- Caregiver Support Program
- Health Advocacy Program
- Financial Wellbeing Support
Company Overview